{"id":6202,"date":"2025-05-28T15:36:34","date_gmt":"2025-05-28T06:36:34","guid":{"rendered":"https:\/\/dx.funaisoken.co.jp\/zoho\/?post_type=column&#038;p=6202"},"modified":"2025-06-13T17:02:43","modified_gmt":"2025-06-13T08:02:43","slug":"whatcanyoudo-withcrm","status":"publish","type":"column","link":"https:\/\/dx.funaisoken.co.jp\/zoho\/column\/whatcanyoudo-withcrm\/","title":{"rendered":"ZohoCRM\u9023\u643a\u3067\u4f55\u304c\u3067\u304d\u308b\uff1f\u5b9f\u4f8b\u3092\u8e0f\u307e\u3048\u305fCRM\u9023\u643a\u306e\u6d3b\u7528\u6cd5"},"content":{"rendered":"<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_82_2 ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">\u3053\u306e\u8a18\u4e8b\u306e\u76ee\u6b21<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #1871f7;color:#1871f7\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #1871f7;color:#1871f7\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/dx.funaisoken.co.jp\/zoho\/column\/whatcanyoudo-withcrm\/#1_%E3%81%AF%E3%81%98%E3%82%81%E3%81%AB%EF%BC%9A%E4%B8%AD%E5%B0%8F%E4%BC%81%E6%A5%AD%E3%82%92%E5%8F%96%E3%82%8A%E5%B7%BB%E3%81%8FDX%E3%81%AE%E7%8F%BE%E7%8A%B6%E3%81%A8CRM%E9%80%A3%E6%90%BA%E3%81%AE%E9%87%8D%E8%A6%81%E6%80%A7\" >1. \u306f\u3058\u3081\u306b\uff1a\u4e2d\u5c0f\u4f01\u696d\u3092\u53d6\u308a\u5dfb\u304fDX\u306e\u73fe\u72b6\u3068CRM\u9023\u643a\u306e\u91cd\u8981\u6027<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/dx.funaisoken.co.jp\/zoho\/column\/whatcanyoudo-withcrm\/#1-1_%E4%B8%AD%E5%B0%8F%E4%BC%81%E6%A5%AD%E3%81%AB%E3%81%8A%E3%81%91%E3%82%8BDX%E6%8E%A8%E9%80%B2%E3%81%AE%E7%8F%BE%E7%8A%B6%E3%81%A8%E8%AA%B2%E9%A1%8C\" >1-1. \u4e2d\u5c0f\u4f01\u696d\u306b\u304a\u3051\u308bDX\u63a8\u9032\u306e\u73fe\u72b6\u3068\u8ab2\u984c<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/dx.funaisoken.co.jp\/zoho\/column\/whatcanyoudo-withcrm\/#1-2_%E3%81%AA%E3%81%9C%E4%BB%8A%E3%80%81CRM%E9%80%A3%E6%90%BA%E3%81%8C%E4%B8%AD%E5%B0%8F%E4%BC%81%E6%A5%AD%E3%81%AB%E5%BF%85%E8%A6%81%E3%81%AA%E3%81%AE%E3%81%8B%EF%BC%9F\" >1-2. \u306a\u305c\u4eca\u3001CRM\u9023\u643a\u304c\u4e2d\u5c0f\u4f01\u696d\u306b\u5fc5\u8981\u306a\u306e\u304b\uff1f<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/dx.funaisoken.co.jp\/zoho\/column\/whatcanyoudo-withcrm\/#1-3_%E6%9C%AC%E8%A8%98%E4%BA%8B%E3%81%A7%E5%BE%97%E3%82%89%E3%82%8C%E3%82%8B%E3%81%93%E3%81%A8%EF%BC%9ACRM%E9%80%A3%E6%90%BA%E6%88%90%E5%8A%9F%E3%81%B8%E3%81%AE%E9%81%93%E3%81%97%E3%82%8B%E3%81%B9\" >1-3. \u672c\u8a18\u4e8b\u3067\u5f97\u3089\u308c\u308b\u3053\u3068\uff1aCRM\u9023\u643a\u6210\u529f\u3078\u306e\u9053\u3057\u308b\u3079<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/dx.funaisoken.co.jp\/zoho\/column\/whatcanyoudo-withcrm\/#2_CRM%E9%80%A3%E6%90%BA%E3%81%A8%E3%81%AF%EF%BC%9F%E5%B0%8E%E5%85%A5%E5%89%8D%E3%81%AB%E7%9F%A5%E3%81%A3%E3%81%A6%E3%81%8A%E3%81%8F%E3%81%B9%E3%81%8D%E5%9F%BA%E7%A4%8E%E7%9F%A5%E8%AD%98\" >2. CRM\u9023\u643a\u3068\u306f\uff1f\u5c0e\u5165\u524d\u306b\u77e5\u3063\u3066\u304a\u304f\u3079\u304d\u57fa\u790e\u77e5\u8b58<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/dx.funaisoken.co.jp\/zoho\/column\/whatcanyoudo-withcrm\/#2-1_CRM%E9%80%A3%E6%90%BA%E3%81%AE%E5%AE%9A%E7%BE%A9%E3%81%A8%E7%9B%AE%E7%9A%84%EF%BC%9A%E3%83%87%E3%83%BC%E3%82%BF%E7%B5%B1%E5%90%88%E3%81%AB%E3%82%88%E3%82%8B%E9%A1%A7%E5%AE%A2%E4%BD%93%E9%A8%93%E5%90%91%E4%B8%8A\" >2-1. CRM\u9023\u643a\u306e\u5b9a\u7fa9\u3068\u76ee\u7684\uff1a\u30c7\u30fc\u30bf\u7d71\u5408\u306b\u3088\u308b\u9867\u5ba2\u4f53\u9a13\u5411\u4e0a<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/dx.funaisoken.co.jp\/zoho\/column\/whatcanyoudo-withcrm\/#2-2_CRM%E9%80%A3%E6%90%BA%E3%81%A7%E5%AE%9F%E7%8F%BE%E3%81%A7%E3%81%8D%E3%82%8B%E3%81%93%E3%81%A8%EF%BC%9A%E6%A5%AD%E5%8B%99%E5%8A%B9%E7%8E%87%E5%8C%96%E3%80%81%E5%A3%B2%E4%B8%8A%E5%90%91%E4%B8%8A%E3%80%81%E9%A1%A7%E5%AE%A2%E6%BA%80%E8%B6%B3%E5%BA%A6%E5%90%91%E4%B8%8A\" >2-2. CRM\u9023\u643a\u3067\u5b9f\u73fe\u3067\u304d\u308b\u3053\u3068\uff1a\u696d\u52d9\u52b9\u7387\u5316\u3001\u58f2\u4e0a\u5411\u4e0a\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u5411\u4e0a<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-8\" href=\"https:\/\/dx.funaisoken.co.jp\/zoho\/column\/whatcanyoudo-withcrm\/#2-3_CRM%E9%80%A3%E6%90%BA%E3%81%AE%E4%B8%BB%E3%81%AA%E3%83%A1%E3%83%AA%E3%83%83%E3%83%88%E3%81%A8%E3%83%87%E3%83%A1%E3%83%AA%E3%83%83%E3%83%88%EF%BC%9A%E5%B0%8E%E5%85%A5%E5%89%8D%E3%81%AB%E7%90%86%E8%A7%A3%E3%81%99%E3%81%B9%E3%81%8D%E7%82%B9\" >2-3. CRM\u9023\u643a\u306e\u4e3b\u306a\u30e1\u30ea\u30c3\u30c8\u3068\u30c7\u30e1\u30ea\u30c3\u30c8\uff1a\u5c0e\u5165\u524d\u306b\u7406\u89e3\u3059\u3079\u304d\u70b9<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-9\" href=\"https:\/\/dx.funaisoken.co.jp\/zoho\/column\/whatcanyoudo-withcrm\/#3_%E8%B2%B4%E7%A4%BE%E3%81%AB%E6%9C%80%E9%81%A9%E3%81%AA%E9%80%A3%E6%90%BA%E6%96%B9%E6%B3%95%E3%81%AF%EF%BC%9F%E4%B8%BB%E8%A6%81%E3%81%AA%E9%80%A3%E6%90%BA%E5%85%88%E3%82%B7%E3%82%B9%E3%83%86%E3%83%A0%E3%81%A8%E9%80%A3%E6%90%BA%E6%96%B9%E5%BC%8F\" >3. \u8cb4\u793e\u306b\u6700\u9069\u306a\u9023\u643a\u65b9\u6cd5\u306f\uff1f\u4e3b\u8981\u306a\u9023\u643a\u5148\u30b7\u30b9\u30c6\u30e0\u3068\u9023\u643a\u65b9\u5f0f<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-10\" href=\"https:\/\/dx.funaisoken.co.jp\/zoho\/column\/whatcanyoudo-withcrm\/#3-1_%E9%80%A3%E6%90%BA%E5%8F%AF%E8%83%BD%E3%81%AA%E3%82%B7%E3%82%B9%E3%83%86%E3%83%A0%E3%83%BB%E3%83%84%E3%83%BC%E3%83%AB%E3%81%AB%E3%81%A4%E3%81%84%E3%81%A6\" >3-1. \u9023\u643a\u53ef\u80fd\u306a\u30b7\u30b9\u30c6\u30e0\u30fb\u30c4\u30fc\u30eb\u306b\u3064\u3044\u3066<\/a><ul class='ez-toc-list-level-4' ><li class='ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-11\" href=\"https:\/\/dx.funaisoken.co.jp\/zoho\/column\/whatcanyoudo-withcrm\/#3-1-1_%E3%83%9E%E3%83%BC%E3%82%B1%E3%83%86%E3%82%A3%E3%83%B3%E3%82%B0%E3%82%AA%E3%83%BC%E3%83%88%E3%83%A1%E3%83%BC%E3%82%B7%E3%83%A7%E3%83%B3%EF%BC%88MA%EF%BC%89%E9%80%A3%E6%90%BA\" >3-1-1. \u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u30aa\u30fc\u30c8\u30e1\u30fc\u30b7\u30e7\u30f3\uff08MA\uff09\u9023\u643a<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-12\" href=\"https:\/\/dx.funaisoken.co.jp\/zoho\/column\/whatcanyoudo-withcrm\/#3-1-2_%E5%96%B6%E6%A5%AD%E6%94%AF%E6%8F%B4%EF%BC%88SFA%EF%BC%89%E9%80%A3%E6%90%BA\" >3-1-2. \u55b6\u696d\u652f\u63f4\uff08SFA\uff09\u9023\u643a<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-13\" href=\"https:\/\/dx.funaisoken.co.jp\/zoho\/column\/whatcanyoudo-withcrm\/#3-1-3_%E9%A1%A7%E5%AE%A2%E7%AE%A1%E7%90%86%E3%83%BB%E3%82%B5%E3%83%9D%E3%83%BC%E3%83%88%E3%83%84%E3%83%BC%E3%83%AB%E9%80%A3%E6%90%BA\" >3-1-3. \u9867\u5ba2\u7ba1\u7406\u30fb\u30b5\u30dd\u30fc\u30c8\u30c4\u30fc\u30eb\u9023\u643a<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-14\" href=\"https:\/\/dx.funaisoken.co.jp\/zoho\/column\/whatcanyoudo-withcrm\/#3-1-4_%E4%BC%9A%E8%A8%88%E3%83%BB%E5%9F%BA%E5%B9%B9%E3%82%B7%E3%82%B9%E3%83%86%E3%83%A0%E9%80%A3%E6%90%BA\" >3-1-4. \u4f1a\u8a08\u30fb\u57fa\u5e79\u30b7\u30b9\u30c6\u30e0\u9023\u643a<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-15\" href=\"https:\/\/dx.funaisoken.co.jp\/zoho\/column\/whatcanyoudo-withcrm\/#3-2_CRM%E9%80%A3%E6%90%BA%E3%81%AE%E6%96%B9%E5%BC%8F%EF%BC%9AAPI%E9%80%A3%E6%90%BA%E3%80%81%E3%83%87%E3%83%BC%E3%82%BF%E9%80%A3%E6%90%BA%E3%83%84%E3%83%BC%E3%83%AB%E3%80%81%E3%82%AB%E3%82%B9%E3%82%BF%E3%83%A0%E9%96%8B%E7%99%BA\" >3-2. CRM\u9023\u643a\u306e\u65b9\u5f0f\uff1aAPI\u9023\u643a\u3001\u30c7\u30fc\u30bf\u9023\u643a\u30c4\u30fc\u30eb\u3001\u30ab\u30b9\u30bf\u30e0\u958b\u767a<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-16\" href=\"https:\/\/dx.funaisoken.co.jp\/zoho\/column\/whatcanyoudo-withcrm\/#3-3_%E8%87%AA%E7%A4%BE%E3%81%AE%E8%AA%B2%E9%A1%8C%E3%81%A8%E7%9B%AE%E6%A8%99%E3%81%AB%E5%90%88%E3%82%8F%E3%81%9B%E3%81%9F%E9%80%A3%E6%90%BA%E6%96%B9%E6%B3%95%E3%81%AE%E9%81%B8%E3%81%B3%E6%96%B9\" >3-3. \u81ea\u793e\u306e\u8ab2\u984c\u3068\u76ee\u6a19\u306b\u5408\u308f\u305b\u305f\u9023\u643a\u65b9\u6cd5\u306e\u9078\u3073\u65b9<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-17\" href=\"https:\/\/dx.funaisoken.co.jp\/zoho\/column\/whatcanyoudo-withcrm\/#4%EF%BC%8E%E3%81%8A%E3%81%99%E3%81%99%E3%82%81%E3%81%AECRM%E3%81%A8%E9%80%A3%E6%90%BA%E3%81%AE%E5%88%A9%E7%94%A8%E4%BA%8B%E4%BE%8B%E3%81%AB%E3%81%A4%E3%81%84%E3%81%A6%E3%81%AE%E3%81%94%E7%B4%B9%E4%BB%8B\" >4\uff0e\u304a\u3059\u3059\u3081\u306eCRM\u3068\u9023\u643a\u306e\u5229\u7528\u4e8b\u4f8b\u306b\u3064\u3044\u3066\u306e\u3054\u7d39\u4ecb<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-18\" href=\"https:\/\/dx.funaisoken.co.jp\/zoho\/column\/whatcanyoudo-withcrm\/#4-1%EF%BC%8EZoho_CRM%E3%81%AE%E9%80%A3%E6%90%BA%E4%BA%8B%E4%BE%8B%E3%81%AB%E3%81%A4%E3%81%84%E3%81%A6\" >4-1\uff0eZoho CRM\u306e\u9023\u643a\u4e8b\u4f8b\u306b\u3064\u3044\u3066<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-19\" href=\"https:\/\/dx.funaisoken.co.jp\/zoho\/column\/whatcanyoudo-withcrm\/#4-2%EF%BC%8EMA%E3%82%84%E3%81%9D%E3%81%AE%E4%BB%96%E6%A9%9F%E8%83%BD%E3%81%A8%E3%81%AE%E9%80%A3%E6%90%BA\" >4-2\uff0eMA\u3084\u305d\u306e\u4ed6\u6a5f\u80fd\u3068\u306e\u9023\u643a<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-20\" href=\"https:\/\/dx.funaisoken.co.jp\/zoho\/column\/whatcanyoudo-withcrm\/#4-3%EF%BC%8E%E3%81%9D%E3%81%AE%E4%BB%96%E3%81%AEZoho_CRM%E9%80%A3%E6%90%BA%E6%A9%9F%E8%83%BD%E3%81%AB%E3%81%A4%E3%81%84%E3%81%A6\" >4-3\uff0e\u305d\u306e\u4ed6\u306eZoho CRM\u9023\u643a\u6a5f\u80fd\u306b\u3064\u3044\u3066<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-21\" href=\"https:\/\/dx.funaisoken.co.jp\/zoho\/column\/whatcanyoudo-withcrm\/#5_%E3%81%BE%E3%81%A8%E3%82%81%EF%BC%9ACRM%E9%80%A3%E6%90%BA%E3%81%A7%E4%B8%AD%E5%B0%8F%E4%BC%81%E6%A5%AD%E3%81%AE%E6%88%90%E9%95%B7%E3%82%92%E5%8A%A0%E9%80%9F%E5%8C%96%E3%81%95%E3%81%9B%E3%82%8B%E6%9C%AA%E6%9D%A5%E3%81%B8\" >5. \u307e\u3068\u3081\uff1aCRM\u9023\u643a\u3067\u4e2d\u5c0f\u4f01\u696d\u306e\u6210\u9577\u3092\u52a0\u901f\u5316\u3055\u305b\u308b\u672a\u6765\u3078<\/a><\/li><\/ul><\/nav><\/div>\n\n<div class=\"wp-block-vk-blocks-spacer vk_spacer vk_spacer-type-margin-top\"><div class=\"vk_block-margin-md--margin-top\"><\/div><\/div>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"1_%E3%81%AF%E3%81%98%E3%82%81%E3%81%AB%EF%BC%9A%E4%B8%AD%E5%B0%8F%E4%BC%81%E6%A5%AD%E3%82%92%E5%8F%96%E3%82%8A%E5%B7%BB%E3%81%8FDX%E3%81%AE%E7%8F%BE%E7%8A%B6%E3%81%A8CRM%E9%80%A3%E6%90%BA%E3%81%AE%E9%87%8D%E8%A6%81%E6%80%A7\"><\/span>1. \u306f\u3058\u3081\u306b\uff1a\u4e2d\u5c0f\u4f01\u696d\u3092\u53d6\u308a\u5dfb\u304fDX\u306e\u73fe\u72b6\u3068CRM\u9023\u643a\u306e\u91cd\u8981\u6027<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>\u3000\u4e2d\u5c0f\u4f01\u696d\u306f\u3001\u52b4\u50cd\u529b\u4e0d\u8db3\u3084\u7af6\u4e89\u6fc0\u5316\u3068\u3044\u3063\u305f\u53b3\u3057\u3044\u74b0\u5883\u4e0b\u3067DX\u63a8\u9032\u304c\u6025\u52d9\u3068\u306a\u3063\u3066\u3044\u307e\u3059\u304c\u3001\u4eba\u6750\u3084\u4e88\u7b97\u306e\u5236\u7d04\u304b\u3089\u9045\u308c\u304c\u898b\u3089\u308c\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u672c\u9805\u3067\u306f\u3001\u4e2d\u5c0f\u4f01\u696d\u306b\u304a\u3051\u308bDX\u306e\u73fe\u72b6\u3068\u8ab2\u984c\u3092\u6982\u89b3\u3057\u3001\u305d\u306e\u4e2d\u3067\u9867\u5ba2\u95a2\u4fc2\u7ba1\u7406\uff08CRM\uff09\u30b7\u30b9\u30c6\u30e0\u3068\u4ed6\u306e\u696d\u52d9\u30b7\u30b9\u30c6\u30e0\u3092\u9023\u643a\u3055\u305b\u308b\u300cCRM\u9023\u643a\u300d\u304c\u3001\u696d\u52d9\u52b9\u7387\u5316\u3001\u9867\u5ba2\u4f53\u9a13\u5411\u4e0a\u3001\u30c7\u30fc\u30bf\u30c9\u30ea\u30d6\u30f3\u306a\u610f\u601d\u6c7a\u5b9a\u3092\u5b9f\u73fe\u3057\u3001\u4e2d\u5c0f\u4f01\u696d\u306e\u6301\u7d9a\u7684\u306a\u6210\u9577\u306b\u4e0d\u53ef\u6b20\u3068\u306a\u308b\u7406\u7531\u3092\u89e3\u8aac\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u672c\u8a18\u4e8b\u5168\u4f53\u3092\u901a\u3058\u3066\u3001\u4e2d\u5c0f\u4f01\u696d\u304cCRM\u9023\u643a\u3092\u6210\u529f\u3055\u305b\u308b\u305f\u3081\u306e\u9053\u3057\u308b\u3079\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<div class=\"wp-block-vk-blocks-spacer vk_spacer vk_spacer-type-margin-top vk_block-margin-sm--margin-top\"><div class=\"vk_block-margin-md--margin-top\"><\/div><\/div>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"1-1_%E4%B8%AD%E5%B0%8F%E4%BC%81%E6%A5%AD%E3%81%AB%E3%81%8A%E3%81%91%E3%82%8BDX%E6%8E%A8%E9%80%B2%E3%81%AE%E7%8F%BE%E7%8A%B6%E3%81%A8%E8%AA%B2%E9%A1%8C\"><\/span>1-1. \u4e2d\u5c0f\u4f01\u696d\u306b\u304a\u3051\u308bDX\u63a8\u9032\u306e\u73fe\u72b6\u3068\u8ab2\u984c<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>\u3000\u65e5\u672c\u306e\u4e2d\u5c0f\u4f01\u696d\u306b\u304a\u3051\u308bDX\u63a8\u9032\u306f\u55ab\u7dca\u306e\u8ab2\u984c\u3067\u3059\u304c\u3001\u591a\u304f\u306e\u4f01\u696d\u304c\u5177\u4f53\u7684\u306a\u53d6\u308a\u7d44\u307f\u306b\u82e6\u616e\u3057\u3066\u3044\u307e\u3059\u3002\u52b4\u50cd\u529b\u4e0d\u8db3\u3001\u50cd\u304d\u65b9\u6539\u9769\u3001\u7af6\u4e89\u6fc0\u5316\u306b\u5bfe\u5fdc\u3059\u308b\u305f\u3081\u3001\u696d\u52d9\u52b9\u7387\u5316\u3068\u751f\u7523\u6027\u5411\u4e0a\u304c\u4e0d\u53ef\u6b20\u3067\u3059\u3002<br>\u3057\u304b\u3057\u3001\u5927\u4f01\u696d\u3068\u6bd4\u8f03\u3057\u3066IT\u90e8\u9580\u304c\u8106\u5f31\u306a\u4e2d\u5c0f\u4f01\u696d\u3067\u306f\u3001\u5c02\u9580\u4eba\u6750\u306e\u4e0d\u8db3\u304b\u3089\u6700\u65b0\u6280\u8853\u52d5\u5411\u306e\u628a\u63e1\u3084\u81ea\u793e\u306b\u9069\u3057\u305f\u6226\u7565\u7b56\u5b9a\u304c\u56f0\u96e3\u3067\u3059\u3002DX\u6295\u8cc7\u306b\u304a\u3051\u308b\u4e88\u7b97\u5236\u7d04\u3082\u5927\u304d\u304f\u3001\u8cbb\u7528\u5bfe\u52b9\u679c\u304c\u898b\u3048\u306b\u304f\u3044\u6bb5\u968e\u3067\u306f\u7d4c\u55b6\u5c64\u306e\u7406\u89e3\u3092\u5f97\u306b\u304f\u3044\u306e\u304c\u5b9f\u60c5\u3067\u3059\u3002<br>\u3000\u3055\u3089\u306b\u3001\u65e2\u5b58\u696d\u52d9\u30d7\u30ed\u30bb\u30b9\u3084\u7d44\u7e54\u6587\u5316\u306e\u5909\u9769\u3078\u306e\u62b5\u6297\u3001\u65b0\u3057\u3044\u30c4\u30fc\u30eb\u3078\u306e\u5f93\u696d\u54e1\u306e\u7fd2\u719f\u5ea6\u3078\u306e\u61f8\u5ff5\u3082\u7121\u8996\u3067\u304d\u307e\u305b\u3093\u3002\u7d4c\u55b6\u8005\u81ea\u8eab\u306eIT\u30ea\u30c6\u30e9\u30b7\u30fc\u3082\u63a8\u9032\u306e\u6210\u5426\u3092\u5de6\u53f3\u3057\u307e\u3059\u3002\u3053\u308c\u3089\u306e\u8ab2\u984c\u514b\u670d\u306b\u306f\u3001\u5916\u90e8\u5c02\u9580\u5bb6\u306e\u652f\u63f4\u3084\u6210\u529f\u4e8b\u4f8b\u304b\u3089\u306e\u5b66\u3073\u304c\u4e0d\u53ef\u6b20\u3067\u3059\u3002<\/p>\n\n\n\n<div class=\"wp-block-vk-blocks-spacer vk_spacer vk_spacer-type-margin-top vk_block-margin-sm--margin-top\"><div class=\"vk_block-margin-md--margin-top\"><\/div><\/div>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"1-2_%E3%81%AA%E3%81%9C%E4%BB%8A%E3%80%81CRM%E9%80%A3%E6%90%BA%E3%81%8C%E4%B8%AD%E5%B0%8F%E4%BC%81%E6%A5%AD%E3%81%AB%E5%BF%85%E8%A6%81%E3%81%AA%E3%81%AE%E3%81%8B%EF%BC%9F\"><\/span>1-2. \u306a\u305c\u4eca\u3001CRM\u9023\u643a\u304c\u4e2d\u5c0f\u4f01\u696d\u306b\u5fc5\u8981\u306a\u306e\u304b\uff1f<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>\u5909\u5316\u306e\u901f\u3044\u73fe\u4ee3\u306e\u30d3\u30b8\u30cd\u30b9\u74b0\u5883\u3067\u3001\u4e2d\u5c0f\u4f01\u696d\u304c\u6301\u7d9a\u7684\u306b\u6210\u9577\u3059\u308b\u306b\u306f\u3001\u591a\u69d8\u5316\u3059\u308b\u9867\u5ba2\u30cb\u30fc\u30ba\u306b\u5fdc\u3058\u305f\u95a2\u4fc2\u5f37\u5316\u3068\u6700\u9069\u5316\u3055\u308c\u305f\u30a2\u30d7\u30ed\u30fc\u30c1\u304c\u4e0d\u53ef\u6b20\u3067\u3059\u3002\u305d\u306e\u8981\u3068\u306a\u308bCRM\u306e\u52b9\u679c\u3092\u6700\u5927\u5316\u3059\u308b\u306e\u304c\u3001\u696d\u52d9\u30b7\u30b9\u30c6\u30e0\u3068\u306e\u9023\u643a\u3067\u3059\u3002<\/p>\n\n\n\n<p><br>\u7b2c\u4e00\u306b\u3001\u30c7\u30fc\u30bf\u70b9\u5728\u306e\u89e3\u6d88\u306b\u3088\u308b\u696d\u52d9\u52b9\u7387\u5316\u3067\u3059\u3002\u9867\u5ba2\u60c5\u5831\u304c\u8907\u6570\u30b7\u30b9\u30c6\u30e0\u306b\u3042\u308b\u3068\u5171\u6709\u30fb\u6d3b\u7528\u304c\u96e3\u3057\u304f\u975e\u52b9\u7387\u3067\u3059\u3002CRM\u9023\u643a\u3067\u4e00\u5143\u7ba1\u7406\u3057\u3001\u90e8\u9580\u9023\u643a\u3092\u5186\u6ed1\u5316\u3001\u7121\u99c4\u306a\u4f5c\u696d\u3092\u524a\u6e1b\u3057\u307e\u3059\u3002<br>\u7b2c\u4e8c\u306b\u3001\u9867\u5ba2\u4f53\u9a13\uff08CX\uff09\u306e\u5411\u4e0a\u3067\u3059\u3002\u304a\u5ba2\u69d8\u3068\u306e\u5404\u63a5\u70b9\u3067\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u8fc5\u901f\u306a\u5bfe\u5fdc\u3092\u53ef\u80fd\u306b\u3059\u308b\u3001\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u3068\u55b6\u696d\u306e\u9023\u643a\u306b\u3088\u308b\u30cb\u30fc\u30ba\u5408\u81f4\u63d0\u6848\u3001\u30b5\u30dd\u30fc\u30c8\u90e8\u9580\u306b\u3088\u308b\u904e\u53bb\u5c65\u6b74\u53c2\u7167\u3067\u306e\u30b9\u30e0\u30fc\u30ba\u306a\u554f\u984c\u89e3\u6c7a\u306a\u3069\u3001\u4e00\u8cab\u6027\u306e\u3042\u308b\u9867\u5ba2\u4f53\u9a13\u306f\u6e80\u8db3\u5ea6\u3068\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u3092\u9ad8\u3081\u307e\u3059\u3002<br>\u7b2c\u4e09\u306b\u3001\u30c7\u30fc\u30bf\u306b\u57fa\u3065\u3044\u305f\u610f\u601d\u6c7a\u5b9a\u3092\u884c\u3046\u3053\u3068\u3067\u3059\u3002\u9023\u643a\u3055\u308c\u305f\u8c4a\u5bcc\u306a\u9867\u5ba2\u30c7\u30fc\u30bf\u3092\u5206\u6790\u3057\u3001\u884c\u52d5\u30d1\u30bf\u30fc\u30f3\u3084\u6f5c\u5728\u30cb\u30fc\u30ba\u3092\u6df1\u304f\u7406\u89e3\u3059\u308b\u3053\u3068\u3067\u3001\u9ad8\u7cbe\u5ea6\u306a\u30bf\u30fc\u30b2\u30c6\u30a3\u30f3\u30b0\u3001\u52b9\u679c\u7684\u306a\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u3001\u65b0\u305f\u306a\u30d3\u30b8\u30cd\u30b9\u30c1\u30e3\u30f3\u30b9\u306b\u7e4b\u304c\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<p><br>\u30ea\u30bd\u30fc\u30b9\u304c\u9650\u3089\u308c\u305f\u4e2d\u5c0f\u4f01\u696d\u3053\u305d\u3001CRM\u9023\u643a\u306b\u3088\u308b\u52b9\u7387\u5316\u3001\u9867\u5ba2\u3068\u306e\u95a2\u4fc2\u6df1\u5316\u3001\u30c7\u30fc\u30bf\u30c9\u30ea\u30d6\u30f3\u7d4c\u55b6\u304c\u7af6\u4e89\u512a\u4f4d\u6027\u3092\u78ba\u7acb\u3059\u308b\u9375\u3068\u306a\u308b\u306e\u3067\u3059\u3002<\/p>\n\n\n\n<div class=\"wp-block-vk-blocks-spacer vk_spacer vk_spacer-type-margin-top vk_block-margin-sm--margin-top\"><div class=\"vk_block-margin-md--margin-top\"><\/div><\/div>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"1-3_%E6%9C%AC%E8%A8%98%E4%BA%8B%E3%81%A7%E5%BE%97%E3%82%89%E3%82%8C%E3%82%8B%E3%81%93%E3%81%A8%EF%BC%9ACRM%E9%80%A3%E6%90%BA%E6%88%90%E5%8A%9F%E3%81%B8%E3%81%AE%E9%81%93%E3%81%97%E3%82%8B%E3%81%B9\"><\/span>1-3. \u672c\u8a18\u4e8b\u3067\u5f97\u3089\u308c\u308b\u3053\u3068\uff1aCRM\u9023\u643a\u6210\u529f\u3078\u306e\u9053\u3057\u308b\u3079<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>\u672c\u8a18\u4e8b\u306f\u3001\u4e2d\u5c0f\u4f01\u696d\u304cCRM\u9023\u643a\u3092\u7406\u89e3\u3057\u3001\u30d3\u30b8\u30cd\u30b9\u6210\u9577\u306b\u6d3b\u7528\u3059\u308b\u305f\u3081\u306e\u9053\u3057\u308b\u3079\u3068\u306a\u308b\u60c5\u5831\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002CRM\u9023\u643a\u6226\u7565\u7b56\u5b9a\u306e\u305f\u3081\u306e\u77e5\u8b58\u3068\u30a2\u30af\u30b7\u30e7\u30f3\u30d7\u30e9\u30f3\u3092\u5f97\u3089\u308c\u307e\u3059\u3002<\/p>\n\n\n\n<div class=\"wp-block-vk-blocks-spacer vk_spacer vk_spacer-type-margin-top vk_block-margin-sm--margin-top\"><div class=\"vk_block-margin-md--margin-top\"><\/div><\/div>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"2_CRM%E9%80%A3%E6%90%BA%E3%81%A8%E3%81%AF%EF%BC%9F%E5%B0%8E%E5%85%A5%E5%89%8D%E3%81%AB%E7%9F%A5%E3%81%A3%E3%81%A6%E3%81%8A%E3%81%8F%E3%81%B9%E3%81%8D%E5%9F%BA%E7%A4%8E%E7%9F%A5%E8%AD%98\"><\/span>2. CRM\u9023\u643a\u3068\u306f\uff1f\u5c0e\u5165\u524d\u306b\u77e5\u3063\u3066\u304a\u304f\u3079\u304d\u57fa\u790e\u77e5\u8b58<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>CRM\u9023\u643a\u3092\u691c\u8a0e\u3059\u308b\u4e2d\u5c0f\u4f01\u696d\u304c\u6700\u521d\u306b\u7406\u89e3\u3057\u3066\u304a\u304f\u3079\u304d\u57fa\u790e\u77e5\u8b58\u3092\u89e3\u8aac\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u672c\u9805\u3067\u306f\u3001CRM\u9023\u643a\u306e\u5b9a\u7fa9\u3068\u3001\u30c7\u30fc\u30bf\u7d71\u5408\u3092\u901a\u3058\u3066\u9867\u5ba2\u4f53\u9a13\u3092\u5411\u4e0a\u3055\u305b\u308b\u3068\u3044\u3046\u305d\u306e\u4e3b\u8981\u306a\u76ee\u7684\u3092\u660e\u78ba\u306b\u3057\u307e\u3059\u3002\u3055\u3089\u306b\u3001CRM\u9023\u643a\u306b\u3088\u3063\u3066\u5177\u4f53\u7684\u306b\u4f55\u304c\u5b9f\u73fe\u3067\u304d\u308b\u306e\u304b\uff08\u696d\u52d9\u52b9\u7387\u5316\u3001\u58f2\u4e0a\u5411\u4e0a\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u5411\u4e0a\uff09\u3001\u305d\u3057\u3066\u5c0e\u5165\u524d\u306b\u8a8d\u8b58\u3057\u3066\u304a\u304f\u3079\u304d\u4e3b\u306a\u30e1\u30ea\u30c3\u30c8\u3068\u30c7\u30e1\u30ea\u30c3\u30c8\u306b\u3064\u3044\u3066\u8a73\u3057\u304f\u89e3\u8aac\u3057\u307e\u3059\u3002<br><\/p>\n\n\n\n<div class=\"wp-block-vk-blocks-spacer vk_spacer vk_spacer-type-margin-top vk_block-margin-sm--margin-top\"><div class=\"vk_block-margin-md--margin-top\"><\/div><\/div>\n\n\n\n<p><br><\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"2-1_CRM%E9%80%A3%E6%90%BA%E3%81%AE%E5%AE%9A%E7%BE%A9%E3%81%A8%E7%9B%AE%E7%9A%84%EF%BC%9A%E3%83%87%E3%83%BC%E3%82%BF%E7%B5%B1%E5%90%88%E3%81%AB%E3%82%88%E3%82%8B%E9%A1%A7%E5%AE%A2%E4%BD%93%E9%A8%93%E5%90%91%E4%B8%8A\"><\/span>2-1. CRM\u9023\u643a\u306e\u5b9a\u7fa9\u3068\u76ee\u7684\uff1a\u30c7\u30fc\u30bf\u7d71\u5408\u306b\u3088\u308b\u9867\u5ba2\u4f53\u9a13\u5411\u4e0a<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>CRM\u9023\u643a\u3068\u306f\u3001CRM\u30b7\u30b9\u30c6\u30e0\u3068\u4ed6\u306e\u696d\u52d9\u30b7\u30b9\u30c6\u30e0\u3084\u5916\u90e8\u30b5\u30fc\u30d3\u30b9\u9593\u3067\u30c7\u30fc\u30bf\u3092\u5171\u6709\u30fb\u7d71\u5408\u3057\u3001\u9867\u5ba2\u306b\u95a2\u3059\u308b\u3042\u3089\u3086\u308b\u60c5\u5831\u3092\u4e00\u5143\u7684\u306b\u7ba1\u7406\u3059\u308b\u3053\u3068\u3067\u3059\u3002\u3053\u308c\u306b\u3088\u308a\u3001\u5404\u90e8\u9580\u304c\u9023\u643a\u3057\u3066\u9867\u5ba2\u5bfe\u5fdc\u3092\u884c\u3046\u3053\u3068\u304c\u53ef\u80fd\u306b\u306a\u308a\u307e\u3059\u3002\u5358\u306b\u30c7\u30fc\u30bf\u3092\u7e4b\u3050\u3060\u3051\u3067\u306a\u304f\u3001\u5404\u30b7\u30b9\u30c6\u30e0\u306e\u6a5f\u80fd\u3092\u76f8\u4e92\u6d3b\u7528\u3057\u3001\u3088\u308a\u9ad8\u5ea6\u306a\u696d\u52d9\u30d7\u30ed\u30bb\u30b9\u3084\u9867\u5ba2\u4f53\u9a13\u306e\u63d0\u4f9b\u3092\u76ee\u6307\u3057\u307e\u3059\u3002<br><\/p>\n\n\n\n<p>\u305d\u306e\u6839\u5e95\u306b\u3042\u308b\u306e\u306f\u300c\u9867\u5ba2\u4e2d\u5fc3\u4e3b\u7fa9\u300d\u3067\u3059\u3002\u9867\u5ba2\u3068\u306e\u95a2\u4fc2\u3092\u6df1\u3081\u3001\u9577\u671f\u7684\u306a\u4fe1\u983c\u3092\u7bc9\u304f\u306b\u306f\u3001\u9867\u5ba2\u4e00\u4eba\u3072\u3068\u308a\u306e\u30cb\u30fc\u30ba\u3084\u72b6\u6cc1\u3092\u6b63\u78ba\u306b\u628a\u63e1\u3057\u3001\u6700\u9069\u306a\u60c5\u5831\u3084\u30b5\u30fc\u30d3\u30b9\u3092\u6700\u9069\u306a\u30bf\u30a4\u30df\u30f3\u30b0\u3067\u63d0\u4f9b\u3059\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002\u3057\u304b\u3057\u3001\u9867\u5ba2\u60c5\u5831\u304c\u5206\u6563\u3057\u3066\u3044\u308b\u3068\u5168\u4f53\u50cf\u306e\u628a\u63e1\u304c\u96e3\u3057\u304f\u3001\u4e00\u8cab\u6027\u306e\u3042\u308b\u9867\u5ba2\u5bfe\u5fdc\u306f\u56f0\u96e3\u3067\u3059\u3002<br><\/p>\n\n\n\n<div class=\"wp-block-vk-blocks-spacer vk_spacer vk_spacer-type-margin-top\"><div class=\"vk_block-margin-md--margin-top\"><\/div><\/div>\n\n\n\n<p>CRM\u9023\u643a\u306b\u3088\u308a\u3001\u4f8b\u3048\u3070\u3001\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u90e8\u9580\u306e\u30ea\u30fc\u30c9\u60c5\u5831\u304cCRM\u306b\u81ea\u52d5\u767b\u9332\u3055\u308c\u3001\u55b6\u696d\u90e8\u9580\u304c\u52b9\u7387\u7684\u306b\u30a2\u30d7\u30ed\u30fc\u30c1\u3067\u304d\u307e\u3059\u3002\u9867\u5ba2\u304b\u3089\u306e\u554f\u3044\u5408\u308f\u305b\u5185\u5bb9\u304c\u9867\u5ba2\u30b5\u30dd\u30fc\u30c8\u30c4\u30fc\u30eb\u304b\u3089CRM\u306b\u9023\u643a\u3055\u308c\u308c\u3070\u3001\u55b6\u696d\u62c5\u5f53\u8005\u3082\u9867\u5ba2\u72b6\u6cc1\u3092\u628a\u63e1\u3057\u3001\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u63d0\u6848\u304c\u53ef\u80fd\u3067\u3059\u3002\u4f1a\u8a08\u30b7\u30b9\u30c6\u30e0\u3068\u306e\u9023\u643a\u3067\u306f\u3001\u8cfc\u8cb7\u5c65\u6b74\u3068\u652f\u6255\u3044\u72b6\u6cc1\u3092\u4e00\u5143\u7ba1\u7406\u3057\u3001\u4e0e\u4fe1\u7ba1\u7406\u3084\u8acb\u6c42\u696d\u52d9\u3092\u52b9\u7387\u5316\u3057\u307e\u3059\u3002<br><\/p>\n\n\n\n<p>\u3053\u306e\u3088\u3046\u306b\u3001CRM\u9023\u643a\u306f\u9867\u5ba2\u30c7\u30fc\u30bf\u3092\u7d71\u5408\u3059\u308b\u3053\u3068\u3067\u90e8\u9580\u9593\u306e\u58c1\u3092\u53d6\u308a\u6255\u3044\u3001\u30b9\u30e0\u30fc\u30ba\u306a\u60c5\u5831\u5171\u6709\u3068\u9023\u643a\u3092\u4fc3\u9032\u3057\u307e\u3059\u3002\u305d\u306e\u7d50\u679c\u3001\u9867\u5ba2\u306f\u3069\u306e\u90e8\u9580\u3068\u63a5\u70b9\u3092\u6301\u3063\u3066\u3082\u4e00\u8cab\u6027\u306e\u3042\u308b\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u4f53\u9a13\u3092\u5f97\u3066\u3001\u4f01\u696d\u3078\u306e\u4fe1\u983c\u611f\u3084\u6e80\u8db3\u5ea6\u3092\u9ad8\u3081\u307e\u3059\u3002\u30c7\u30fc\u30bf\u7d71\u5408\u306b\u3088\u308b\u9867\u5ba2\u4f53\u9a13\u306e\u5411\u4e0a\u3053\u305d\u3001CRM\u9023\u643a\u306e\u6700\u3082\u91cd\u8981\u306a\u76ee\u7684\u3068\u8a00\u3048\u308b\u3067\u3057\u3087\u3046\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"2-2_CRM%E9%80%A3%E6%90%BA%E3%81%A7%E5%AE%9F%E7%8F%BE%E3%81%A7%E3%81%8D%E3%82%8B%E3%81%93%E3%81%A8%EF%BC%9A%E6%A5%AD%E5%8B%99%E5%8A%B9%E7%8E%87%E5%8C%96%E3%80%81%E5%A3%B2%E4%B8%8A%E5%90%91%E4%B8%8A%E3%80%81%E9%A1%A7%E5%AE%A2%E6%BA%80%E8%B6%B3%E5%BA%A6%E5%90%91%E4%B8%8A\"><\/span>2-2. CRM\u9023\u643a\u3067\u5b9f\u73fe\u3067\u304d\u308b\u3053\u3068\uff1a\u696d\u52d9\u52b9\u7387\u5316\u3001\u58f2\u4e0a\u5411\u4e0a\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u5411\u4e0a<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>CRM\u9023\u643a\u306f\u3001\u696d\u52d9\u52b9\u7387\u5316\u3001\u58f2\u4e0a\u5411\u4e0a\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u5411\u4e0a\u3068\u3044\u3063\u305f\u591a\u5c90\u306b\u308f\u305f\u308b\u52b9\u679c\u3092\u3082\u305f\u3089\u3057\u307e\u3059\u3002\u624b\u4f5c\u696d\u306b\u3088\u308b\u30c7\u30fc\u30bf\u5165\u529b\u3092\u524a\u6e1b\u3057\u3001\u30ea\u30fc\u30c9\u30bf\u30a4\u30e0\u3092\u77ed\u7e2e\u3002\u9867\u5ba2\u30c7\u30fc\u30bf\u3092\u5206\u6790\u3057\u3001\u30bf\u30fc\u30b2\u30c3\u30c8\u3092\u7d5e\u3063\u305f\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u3084\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u63d0\u6848\u3092\u53ef\u80fd\u306b\u3057\u3001\u6210\u7d04\u7387\u3092\u5411\u4e0a\u3055\u305b\u307e\u3059\u3002\u8fc5\u901f\u304b\u3064\u7684\u78ba\u306a\u9867\u5ba2\u5bfe\u5fdc\u3001\u904e\u53bb\u306e\u5c65\u6b74\u306b\u57fa\u3065\u3044\u305f\u60c5\u5831\u63d0\u4f9b\u306b\u3088\u308a\u3001\u9867\u5ba2\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u3092\u9ad8\u3081\u307e\u3059\u3002\u3053\u308c\u3089\u306e\u52b9\u679c\u306f\u76f8\u4e92\u306b\u4f5c\u7528\u3057\u3001\u4e2d\u5c0f\u4f01\u696d\u306e\u30d3\u30b8\u30cd\u30b9\u5168\u4f53\u3092\u5f37\u5316\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<div class=\"wp-block-vk-blocks-spacer vk_spacer vk_spacer-type-margin-top vk_block-margin-sm--margin-top\"><div class=\"vk_block-margin-md--margin-top\"><\/div><\/div>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"2-3_CRM%E9%80%A3%E6%90%BA%E3%81%AE%E4%B8%BB%E3%81%AA%E3%83%A1%E3%83%AA%E3%83%83%E3%83%88%E3%81%A8%E3%83%87%E3%83%A1%E3%83%AA%E3%83%83%E3%83%88%EF%BC%9A%E5%B0%8E%E5%85%A5%E5%89%8D%E3%81%AB%E7%90%86%E8%A7%A3%E3%81%99%E3%81%B9%E3%81%8D%E7%82%B9\"><\/span>2-3. CRM\u9023\u643a\u306e\u4e3b\u306a\u30e1\u30ea\u30c3\u30c8\u3068\u30c7\u30e1\u30ea\u30c3\u30c8\uff1a\u5c0e\u5165\u524d\u306b\u7406\u89e3\u3059\u3079\u304d\u70b9<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>CRM\u9023\u643a\u306f\u591a\u304f\u306e\u30e1\u30ea\u30c3\u30c8\u3092\u3082\u305f\u3089\u3059\u4e00\u65b9\u3067\u3001\u5c0e\u5165\u306b\u3042\u305f\u3063\u3066\u306f\u3044\u304f\u3064\u304b\u306e\u30c7\u30e1\u30ea\u30c3\u30c8\u3084\u6ce8\u610f\u70b9\u3082\u5b58\u5728\u3057\u307e\u3059\u3002\u5c0e\u5165\u3092\u691c\u8a0e\u3059\u308b\u969b\u306b\u306f\u3001\u3053\u308c\u3089\u306e\u4e21\u5074\u9762\u3092\u3057\u3063\u304b\u308a\u3068\u7406\u89e3\u3057\u3066\u304a\u304f\u3053\u3068\u304c\u91cd\u8981\u3067\u3059\u3002<\/p>\n\n\n\n<div class=\"wp-block-vk-blocks-spacer vk_spacer vk_spacer-type-margin-top\"><div class=\"vk_block-margin-md--margin-top\"><\/div><\/div>\n\n\n\n<p><strong>\u4e3b\u306a\u30e1\u30ea\u30c3\u30c8:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>\u30c7\u30fc\u30bf\u306e\u4e00\u5143\u5316\u3068\u53ef\u8996\u5316:<\/strong> \u9867\u5ba2\u306b\u95a2\u3059\u308b\u3042\u3089\u3086\u308b\u60c5\u5831\u304cCRM\u306b\u96c6\u7d04\u3055\u308c\u308b\u305f\u3081\u3001\u90e8\u9580\u3092\u8de8\u3044\u3067\u3082\u6700\u65b0\u304b\u3064\u6b63\u78ba\u306a\u60c5\u5831\u3092\u5171\u6709\u3067\u304d\u3001\u9867\u5ba2\u7406\u89e3\u3092\u6df1\u3081\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/li>\n\n\n\n<li><strong>\u696d\u52d9\u52b9\u7387\u306e\u5411\u4e0a:<\/strong> \u624b\u4f5c\u696d\u306b\u3088\u308b\u30c7\u30fc\u30bf\u5165\u529b\u3084\u8ee2\u8a18\u4f5c\u696d\u304c\u524a\u6e1b\u3055\u308c\u3001\u60c5\u5831\u5171\u6709\u306e\u30b9\u30d4\u30fc\u30c9\u304c\u5411\u4e0a\u3059\u308b\u3053\u3068\u3067\u3001\u55b6\u696d\u3001\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u3001\u30b5\u30dd\u30fc\u30c8\u306a\u3069\u3001\u69d8\u3005\u306a\u696d\u52d9\u30d7\u30ed\u30bb\u30b9\u304c\u52b9\u7387\u5316\u3055\u308c\u307e\u3059\u3002<\/li>\n\n\n\n<li><strong>\u9867\u5ba2\u4f53\u9a13\u306e\u5411\u4e0a:<\/strong> \u7d71\u5408\u3055\u308c\u305f\u9867\u5ba2\u30c7\u30fc\u30bf\u306b\u57fa\u3065\u304d\u3001\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u3084\u8fc5\u901f\u306a\u5bfe\u5fdc\u304c\u53ef\u80fd\u306b\u306a\u308a\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u3068\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u3092\u9ad8\u3081\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/li>\n\n\n\n<li><strong>\u58f2\u4e0a\u6a5f\u4f1a\u306e\u5275\u51fa:<\/strong> \u9867\u5ba2\u306e\u8cfc\u8cb7\u5c65\u6b74\u3084\u884c\u52d5\u30c7\u30fc\u30bf\u3092\u5206\u6790\u3059\u308b\u3053\u3068\u3067\u3001\u6f5c\u5728\u7684\u306a\u30cb\u30fc\u30ba\u3092\u628a\u63e1\u3057\u3001\u65b0\u305f\u306a\u88fd\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u306e\u63d0\u6848\u3001\u30a2\u30c3\u30d7\u30bb\u30eb\u30fb\u30af\u30ed\u30b9\u30bb\u30eb\u306a\u3069\u3092\u52b9\u679c\u7684\u306b\u884c\u3046\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/li>\n\n\n\n<li><strong>\u610f\u601d\u6c7a\u5b9a\u306e\u8fc5\u901f\u5316\u3068\u7cbe\u5ea6\u5411\u4e0a:<\/strong> \u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u306a\u9867\u5ba2\u30c7\u30fc\u30bf\u306b\u57fa\u3065\u3044\u305f\u5206\u6790\u304c\u53ef\u80fd\u306b\u306a\u308b\u305f\u3081\u3001\u5e02\u5834\u306e\u5909\u5316\u3084\u9867\u5ba2\u306e\u52d5\u5411\u306b\u8fc5\u901f\u306b\u5bfe\u5fdc\u3057\u305f\u6226\u7565\u7b56\u5b9a\u3084\u610f\u601d\u6c7a\u5b9a\u3092\u884c\u3046\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/li>\n<\/ul>\n\n\n\n<div class=\"wp-block-vk-blocks-spacer vk_spacer vk_spacer-type-margin-top vk_block-margin-sm--margin-top\"><div class=\"vk_block-margin-md--margin-top\"><\/div><\/div>\n\n\n\n<p><strong>\u4e3b\u306a\u30c7\u30e1\u30ea\u30c3\u30c8\u3068\u6ce8\u610f\u70b9:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"has-medium-font-size\"><strong>\u5c0e\u5165\u30b3\u30b9\u30c8\u3068\u6642\u9593:<\/strong> CRM\u30b7\u30b9\u30c6\u30e0\u672c\u4f53\u306e\u5c0e\u5165\u8cbb\u7528\u306b\u52a0\u3048\u3001\u9023\u643a\u306b\u5fc5\u8981\u306a\u30b7\u30b9\u30c6\u30e0\u958b\u767a\u8cbb\u7528\u3084\u8a2d\u5b9a\u8cbb\u7528\u3001\u305d\u3057\u3066\u5c0e\u5165\u671f\u9593\u4e2d\u306e\u4eba\u7684\u30b3\u30b9\u30c8\u304c\u767a\u751f\u3059\u308b\u53ef\u80fd\u6027\u304c\u3042\u308a\u307e\u3059\u3002<\/li>\n\n\n\n<li><strong>\u30b7\u30b9\u30c6\u30e0\u306e\u8907\u96d1\u5316:<\/strong> \u8907\u6570\u306e\u30b7\u30b9\u30c6\u30e0\u3092\u9023\u643a\u3055\u305b\u308b\u305f\u3081\u3001\u30b7\u30b9\u30c6\u30e0\u5168\u4f53\u306e\u69cb\u9020\u304c\u8907\u96d1\u5316\u3057\u3001\u904b\u7528\u3084\u4fdd\u5b88\u306b\u5c02\u9580\u77e5\u8b58\u304c\u5fc5\u8981\u3068\u306a\u308b\u5834\u5408\u304c\u3042\u308a\u307e\u3059\u3002<\/li>\n\n\n\n<li><strong>\u30c7\u30fc\u30bf\u9023\u643a\u306e\u5931\u6557\u30ea\u30b9\u30af:<\/strong> \u5404\u30b7\u30b9\u30c6\u30e0\u306e\u30c7\u30fc\u30bf\u5f62\u5f0f\u3084\u9023\u643a\u65b9\u5f0f\u304c\u7570\u306a\u308b\u5834\u5408\u3001\u30c7\u30fc\u30bf\u306e\u4e0d\u6574\u5408\u3084\u9023\u643a\u30a8\u30e9\u30fc\u304c\u767a\u751f\u3059\u308b\u53ef\u80fd\u6027\u304c\u3042\u308a\u307e\u3059\u3002<\/li>\n\n\n\n<li><strong>\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u30ea\u30b9\u30af\u306e\u5897\u5927:<\/strong> \u8907\u6570\u306e\u30b7\u30b9\u30c6\u30e0\u9593\u3067\u9867\u5ba2\u30c7\u30fc\u30bf\u3092\u5171\u6709\u3059\u308b\u305f\u3081\u3001\u60c5\u5831\u6f0f\u6d29\u306e\u30ea\u30b9\u30af\u304c\u9ad8\u307e\u308b\u53ef\u80fd\u6027\u304c\u3042\u308a\u307e\u3059\u3002\u9069\u5207\u306a\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u5bfe\u7b56\u3092\u8b1b\u3058\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002<\/li>\n\n\n\n<li><strong>\u5f93\u696d\u54e1\u306e\u6559\u80b2\u3068\u5b9a\u7740:<\/strong> \u65b0\u3057\u3044\u30b7\u30b9\u30c6\u30e0\u306e\u5c0e\u5165\u3084\u696d\u52d9\u30d7\u30ed\u30bb\u30b9\u306e\u5909\u66f4\u306b\u4f34\u3044\u3001\u5f93\u696d\u54e1\u3078\u306e\u5341\u5206\u306a\u6559\u80b2\u3068\u5b9a\u7740\u5316\u3092\u56f3\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002\u62b5\u6297\u611f\u3092\u6301\u3064\u5f93\u696d\u54e1\u3078\u306e\u4e01\u5be7\u306a\u8aac\u660e\u3084\u30b5\u30dd\u30fc\u30c8\u304c\u4e0d\u53ef\u6b20\u3067\u3059\u3002<\/li>\n<\/ul>\n\n\n\n<p>\u4e2d\u5c0f\u4f01\u696d\u304cCRM\u9023\u643a\u3092\u6210\u529f\u3055\u305b\u308b\u305f\u3081\u306b\u306f\u3001\u3053\u308c\u3089\u306e\u30e1\u30ea\u30c3\u30c8\u3068\u30c7\u30e1\u30ea\u30c3\u30c8\u3092\u5341\u5206\u306b\u7406\u89e3\u3057\u305f\u4e0a\u3067\u3001\u81ea\u793e\u306e\u30d3\u30b8\u30cd\u30b9\u76ee\u6a19\u3084\u8ab2\u984c\u3001\u305d\u3057\u3066IT\u74b0\u5883\u3084\u4e88\u7b97\u306a\u3069\u3092\u7dcf\u5408\u7684\u306b\u8003\u616e\u3057\u3001\u614e\u91cd\u306b\u5c0e\u5165\u8a08\u753b\u3092\u7acb\u3066\u308b\u3053\u3068\u304c\u91cd\u8981\u3067\u3059\u3002\u307e\u305f\u3001\u5c0e\u5165\u5f8c\u306e\u904b\u7528\u4f53\u5236\u3084\u30b5\u30dd\u30fc\u30c8\u4f53\u5236\u306b\u3064\u3044\u3066\u3082\u4e8b\u524d\u306b\u691c\u8a0e\u3057\u3066\u304a\u304f\u3053\u3068\u304c\u671b\u307e\u3057\u3044\u3067\u3057\u3087\u3046\u3002<\/p>\n\n\n\n<div class=\"wp-block-vk-blocks-spacer vk_spacer vk_spacer-type-margin-top vk_block-margin-sm--margin-top\"><div class=\"vk_block-margin-md--margin-top\"><\/div><\/div>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"3_%E8%B2%B4%E7%A4%BE%E3%81%AB%E6%9C%80%E9%81%A9%E3%81%AA%E9%80%A3%E6%90%BA%E6%96%B9%E6%B3%95%E3%81%AF%EF%BC%9F%E4%B8%BB%E8%A6%81%E3%81%AA%E9%80%A3%E6%90%BA%E5%85%88%E3%82%B7%E3%82%B9%E3%83%86%E3%83%A0%E3%81%A8%E9%80%A3%E6%90%BA%E6%96%B9%E5%BC%8F\"><\/span><a><\/a>3. \u8cb4\u793e\u306b\u6700\u9069\u306a\u9023\u643a\u65b9\u6cd5\u306f\uff1f\u4e3b\u8981\u306a\u9023\u643a\u5148\u30b7\u30b9\u30c6\u30e0\u3068\u9023\u643a\u65b9\u5f0f<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>\u4e2d\u5c0f\u4f01\u696d\u304c\u81ea\u793e\u306e\u8ab2\u984c\u3084\u76ee\u6a19\u306b\u5408\u308f\u305b\u3066\u6700\u9069\u306aCRM\u9023\u643a\u65b9\u6cd5\u3092\u9078\u629e\u3059\u308b\u305f\u3081\u306e\u60c5\u5831\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002\u672c\u9805\u3067\u306f\u3001\u9867\u5ba2\u30c7\u30fc\u30bf\u306e\u4e00\u5143\u5316\u306b\u8ca2\u732e\u3059\u308b\u4e3b\u8981\u306a\u9023\u643a\u5148\u30b7\u30b9\u30c6\u30e0\u306e\u7a2e\u985e\uff08MA\u3001SFA\u3001\u9867\u5ba2\u7ba1\u7406\u30fb\u30b5\u30dd\u30fc\u30c8\u30c4\u30fc\u30eb\u3001\u4f1a\u8a08\u30fb\u57fa\u5e79\u30b7\u30b9\u30c6\u30e0\uff09\u3092\u89e3\u8aac\u3057\u307e\u3059\u3002\u52a0\u3048\u3066\u3001API\u9023\u643a\u3001\u30c7\u30fc\u30bf\u9023\u643a\u30c4\u30fc\u30eb\u3001\u30ab\u30b9\u30bf\u30e0\u958b\u767a\u3068\u3044\u3063\u305f\u4e3b\u8981\u306a\u9023\u643a\u65b9\u5f0f\u306e\u7279\u5fb4\u3092\u6bd4\u8f03\u3057\u3001\u81ea\u793e\u306e\u72b6\u6cc1\u306b\u5408\u308f\u305b\u305f\u9023\u643a\u65b9\u6cd5\u306e\u9078\u3073\u65b9\u3092\u5177\u4f53\u7684\u306b\u793a\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<div class=\"wp-block-vk-blocks-spacer vk_spacer vk_spacer-type-margin-top vk_block-margin-sm--margin-top\"><div class=\"vk_block-margin-md--margin-top\"><\/div><\/div>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1920\" height=\"861\" src=\"https:\/\/dx.funaisoken.co.jp\/wp-content\/uploads\/2025\/05\/Gemini_Generated_Image_6w6imo6w6imo6w6i.jpg\" alt=\"\" class=\"wp-image-6214\"\/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"3-1_%E9%80%A3%E6%90%BA%E5%8F%AF%E8%83%BD%E3%81%AA%E3%82%B7%E3%82%B9%E3%83%86%E3%83%A0%E3%83%BB%E3%83%84%E3%83%BC%E3%83%AB%E3%81%AB%E3%81%A4%E3%81%84%E3%81%A6\"><\/span>3-1. \u9023\u643a\u53ef\u80fd\u306a\u30b7\u30b9\u30c6\u30e0\u30fb\u30c4\u30fc\u30eb\u306b\u3064\u3044\u3066<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<div class=\"wp-block-vk-blocks-spacer vk_spacer vk_spacer-type-margin-top\"><div class=\"vk_block-margin-md--margin-top\"><\/div><\/div>\n\n\n\n<h4 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"3-1-1_%E3%83%9E%E3%83%BC%E3%82%B1%E3%83%86%E3%82%A3%E3%83%B3%E3%82%B0%E3%82%AA%E3%83%BC%E3%83%88%E3%83%A1%E3%83%BC%E3%82%B7%E3%83%A7%E3%83%B3%EF%BC%88MA%EF%BC%89%E9%80%A3%E6%90%BA\"><\/span>3-1-1. \u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u30aa\u30fc\u30c8\u30e1\u30fc\u30b7\u30e7\u30f3\uff08MA\uff09\u9023\u643a<span class=\"ez-toc-section-end\"><\/span><\/h4>\n\n\n\n<p>\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u30aa\u30fc\u30c8\u30e1\u30fc\u30b7\u30e7\u30f3\uff08MA\uff09\u3068\u306e\u9023\u643a\u306f\u3001\u898b\u8fbc\u307f\u9867\u5ba2\u306e\u7372\u5f97\u304b\u3089\u80b2\u6210\u3001\u305d\u3057\u3066\u55b6\u696d\u3078\u306e\u5f15\u304d\u6e21\u3057\u307e\u3067\u306e\u4e00\u9023\u306e\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u30d7\u30ed\u30bb\u30b9\u3092\u81ea\u52d5\u5316\u3057\u3001\u52b9\u7387\u5316\u3059\u308b\u305f\u3081\u306b\u975e\u5e38\u306b\u6709\u52b9\u306a\u624b\u6bb5\u3067\u3059\u3002MA\u30c4\u30fc\u30eb\u3067\u53ce\u96c6\u3057\u305f\u898b\u8fbc\u307f\u9867\u5ba2\u306e\u5c5e\u6027\u60c5\u5831\u3084\u884c\u52d5\u5c65\u6b74\u3092CRM\u3068\u9023\u643a\u3055\u305b\u308b\u3053\u3068\u3067\u3001\u55b6\u696d\u62c5\u5f53\u8005\u306f\u3088\u308a\u8cea\u306e\u9ad8\u3044\u30ea\u30fc\u30c9\u306b\u5bfe\u3057\u3066\u3001\u30bf\u30a4\u30df\u30f3\u30b0\u3092\u9003\u3055\u305a\u306b\u30a2\u30d7\u30ed\u30fc\u30c1\u3059\u308b\u3053\u3068\u304c\u53ef\u80fd\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<div class=\"wp-block-vk-blocks-spacer vk_spacer vk_spacer-type-margin-top\"><div class=\"vk_block-margin-md--margin-top\"><\/div><\/div>\n\n\n\n<p>\u5177\u4f53\u7684\u306b\u306f\u3001MA\u30c4\u30fc\u30eb\u3067\u5b9f\u65bd\u3057\u305f\u30e1\u30fc\u30eb\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u306e\u958b\u5c01\u72b6\u6cc1\u3084\u3001\u30a6\u30a7\u30d6\u30b5\u30a4\u30c8\u4e0a\u3067\u306e\u8cc7\u6599\u8acb\u6c42\u3001\u30bb\u30df\u30ca\u30fc\u53c2\u52a0\u306a\u3069\u306e\u884c\u52d5\u30c7\u30fc\u30bf\u304cCRM\u306b\u9023\u643a\u3055\u308c\u307e\u3059\u3002\u3053\u308c\u306b\u3088\u308a\u3001\u55b6\u696d\u62c5\u5f53\u8005\u306f\u3001\u898b\u8fbc\u307f\u9867\u5ba2\u304c\u3069\u306e\u3088\u3046\u306a\u60c5\u5831\u306b\u95a2\u5fc3\u3092\u6301\u3061\u3001\u3069\u306e\u7a0b\u5ea6\u8cfc\u8cb7\u610f\u6b32\u304c\u9ad8\u3044\u306e\u304b\u3092\u4e8b\u524d\u306b\u628a\u63e1\u3057\u305f\u4e0a\u3067\u3001\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u63d0\u6848\u3092\u884c\u3046\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u307e\u305f\u3001CRM\u306b\u84c4\u7a4d\u3055\u308c\u305f\u9867\u5ba2\u30c7\u30fc\u30bf\u306b\u57fa\u3065\u3044\u3066\u3001MA\u30c4\u30fc\u30eb\u3067\u3088\u308a\u7cbe\u5ea6\u306e\u9ad8\u3044\u30bb\u30b0\u30e1\u30f3\u30c8\u914d\u4fe1\u3084\u30b9\u30b3\u30a2\u30ea\u30f3\u30b0\u3092\u884c\u3046\u3053\u3068\u3082\u53ef\u80fd\u306b\u306a\u308a\u3001\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u6d3b\u52d5\u5168\u4f53\u306e\u52b9\u679c\u3092\u6700\u5927\u5316\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u4e2d\u5c0f\u4f01\u696d\u306b\u304a\u3044\u3066\u306f\u3001\u9650\u3089\u308c\u305f\u30ea\u30bd\u30fc\u30b9\u3067\u52b9\u7387\u7684\u306b\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u6d3b\u52d5\u3092\u5c55\u958b\u3059\u308b\u3053\u3068\u304c\u91cd\u8981\u3067\u3059\u3002MA\u9023\u643a\u3092\u6d3b\u7528\u3059\u308b\u3053\u3068\u3067\u3001\u4eba\u7684\u30ea\u30bd\u30fc\u30b9\u3092\u304b\u3051\u305a\u306b\u3001\u6f5c\u5728\u9867\u5ba2\u306e\u80b2\u6210\u304b\u3089\u6709\u671b\u306a\u30ea\u30fc\u30c9\u306e\u62bd\u51fa\u3001\u305d\u3057\u3066\u55b6\u696d\u3078\u306e\u30b9\u30e0\u30fc\u30ba\u306a\u5f15\u304d\u6e21\u3057\u3092\u5b9f\u73fe\u3057\u3001\u58f2\u4e0a\u5411\u4e0a\u306b\u8ca2\u732e\u3057\u307e\u3059\u3002\u3055\u3089\u306b\u3001\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u90e8\u9580\u3068\u55b6\u696d\u90e8\u9580\u9593\u306e\u60c5\u5831\u5171\u6709\u304c\u5186\u6ed1\u306b\u306a\u308b\u3053\u3068\u3067\u3001\u90e8\u9580\u9593\u306e\u9023\u643a\u304c\u5f37\u5316\u3055\u308c\u3001\u7d44\u7e54\u5168\u4f53\u306e\u751f\u7523\u6027\u5411\u4e0a\u306b\u3082\u7e4b\u304c\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<div class=\"wp-block-vk-blocks-spacer vk_spacer vk_spacer-type-margin-top vk_block-margin-sm--margin-top\"><div class=\"vk_block-margin-md--margin-top\"><\/div><\/div>\n\n\n\n<h4 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"3-1-2_%E5%96%B6%E6%A5%AD%E6%94%AF%E6%8F%B4%EF%BC%88SFA%EF%BC%89%E9%80%A3%E6%90%BA\"><\/span>3-1-2. \u55b6\u696d\u652f\u63f4\uff08SFA\uff09\u9023\u643a<span class=\"ez-toc-section-end\"><\/span><\/h4>\n\n\n\n<p>\u55b6\u696d\u652f\u63f4\uff08SFA\uff09\u30b7\u30b9\u30c6\u30e0\u3068\u306e\u9023\u643a\u306f\u3001\u55b6\u696d\u6d3b\u52d5\u306e\u52b9\u7387\u5316\u3068\u58f2\u4e0a\u6700\u5927\u5316\u306b\u76f4\u7d50\u3059\u308b\u91cd\u8981\u306a\u9023\u643a\u3067\u3059\u3002SFA\u3067\u7ba1\u7406\u3055\u308c\u308b\u55b6\u696d\u62c5\u5f53\u8005\u306e\u6d3b\u52d5\u5c65\u6b74\uff08\u5546\u8ac7\u8a18\u9332\u3001\u9032\u6357\u72b6\u6cc1\u3001\u63d0\u6848\u8cc7\u6599\u306a\u3069\uff09\u3084\u9867\u5ba2\u60c5\u5831\u3092CRM\u3068\u9023\u643a\u3055\u305b\u308b\u3053\u3068\u3067\u3001\u9867\u5ba2\u306b\u95a2\u3059\u308b\u3042\u3089\u3086\u308b\u60c5\u5831\u304c\u4e00\u5143\u7684\u306b\u628a\u63e1\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u3053\u308c\u306b\u3088\u308a\u3001\u55b6\u696d\u62c5\u5f53\u8005\u306f\u3001\u904e\u53bb\u306e\u5546\u8ac7\u5185\u5bb9\u3084\u9867\u5ba2\u306e\u8ab2\u984c\u3001\u7af6\u5408\u60c5\u5831\u306a\u3069\u3092CRM\u4e0a\u3067\u78ba\u8a8d\u3057\u306a\u304c\u3089\u3001\u3088\u308a\u6226\u7565\u7684\u306a\u55b6\u696d\u6d3b\u52d5\u3092\u5c55\u958b\u3067\u304d\u307e\u3059\u3002\u307e\u305f\u3001SFA\u306b\u5165\u529b\u3055\u308c\u305f\u55b6\u696d\u6d3b\u52d5\u306e\u9032\u6357\u72b6\u6cc1\u304cCRM\u306b\u53cd\u6620\u3055\u308c\u308b\u3053\u3068\u3067\u3001\u7d4c\u55b6\u5c64\u3084\u4ed6\u306e\u90e8\u9580\u306e\u62c5\u5f53\u8005\u3082\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u306b\u55b6\u696d\u72b6\u6cc1\u3092\u628a\u63e1\u3057\u3001\u8fc5\u901f\u306a\u610f\u601d\u6c7a\u5b9a\u3084\u9069\u5207\u306a\u30b5\u30dd\u30fc\u30c8\u3092\u884c\u3046\u3053\u3068\u304c\u53ef\u80fd\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<div class=\"wp-block-vk-blocks-spacer vk_spacer vk_spacer-type-margin-top\"><div class=\"vk_block-margin-md--margin-top\"><\/div><\/div>\n\n\n\n<p>\u4e2d\u5c0f\u4f01\u696d\u306b\u304a\u3044\u3066\u306f\u3001\u55b6\u696d\u62c5\u5f53\u8005\u4e00\u4eba\u3072\u3068\u308a\u306e\u751f\u7523\u6027\u5411\u4e0a\u304c\u58f2\u4e0a\u62e1\u5927\u306b\u5927\u304d\u304f\u5f71\u97ff\u3057\u307e\u3059\u3002SFA\u9023\u643a\u3092\u6d3b\u7528\u3059\u308b\u3053\u3068\u3067\u3001\u55b6\u696d\u62c5\u5f53\u8005\u306f\u7169\u96d1\u306a\u4e8b\u52d9\u4f5c\u696d\u304b\u3089\u89e3\u653e\u3055\u308c\u3001\u9867\u5ba2\u3068\u306e\u95a2\u4fc2\u69cb\u7bc9\u3084\u5546\u8ac7\u306b\u96c6\u4e2d\u3067\u304d\u308b\u6642\u9593\u3092\u5897\u3084\u3059\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u307e\u305f\u3001\u6a19\u6e96\u5316\u3055\u308c\u305f\u55b6\u696d\u30d7\u30ed\u30bb\u30b9\u3092SFA\u3092\u901a\u3058\u3066\u5b9f\u8df5\u3059\u308b\u3053\u3068\u3067\u3001\u55b6\u696d\u30b9\u30ad\u30eb\u306e\u5e95\u4e0a\u3052\u3084\u6210\u7d04\u7387\u306e\u5411\u4e0a\u3082\u671f\u5f85\u3067\u304d\u307e\u3059\u3002\u3055\u3089\u306b\u3001CRM\u3068SFA\u306e\u9023\u643a\u306b\u3088\u3063\u3066\u3001\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u90e8\u9580\u304c\u7372\u5f97\u3057\u305f\u30ea\u30fc\u30c9\u3092SFA\u306b\u30b9\u30e0\u30fc\u30ba\u306b\u5f15\u304d\u7d99\u304e\u3001\u305d\u306e\u5f8c\u306e\u55b6\u696d\u6d3b\u52d5\u306e\u72b6\u6cc1\u3092CRM\u3067\u8ffd\u8de1\u3059\u308b\u3068\u3044\u3063\u305f\u3001\u90e8\u9580\u9593\u306e\u9023\u643a\u5f37\u5316\u306b\u3082\u8ca2\u732e\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<div class=\"wp-block-vk-blocks-spacer vk_spacer vk_spacer-type-margin-top vk_block-margin-sm--margin-top\"><div class=\"vk_block-margin-md--margin-top\"><\/div><\/div>\n\n\n\n<h4 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"3-1-3_%E9%A1%A7%E5%AE%A2%E7%AE%A1%E7%90%86%E3%83%BB%E3%82%B5%E3%83%9D%E3%83%BC%E3%83%88%E3%83%84%E3%83%BC%E3%83%AB%E9%80%A3%E6%90%BA\"><\/span>3-1-3. \u9867\u5ba2\u7ba1\u7406\u30fb\u30b5\u30dd\u30fc\u30c8\u30c4\u30fc\u30eb\u9023\u643a<span class=\"ez-toc-section-end\"><\/span><\/h4>\n\n\n\n<p>\u9867\u5ba2\u7ba1\u7406\u30fb\u30b5\u30dd\u30fc\u30c8\u30c4\u30fc\u30eb\u9023\u643a\u306f\u3001\u9867\u5ba2\u304b\u3089\u306e\u554f\u3044\u5408\u308f\u305b\u5bfe\u5fdc\u306e\u8cea\u3092\u5411\u4e0a\u3055\u305b\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u9ad8\u3081\u307e\u3059\u3002\u69d8\u3005\u306a\u30c1\u30e3\u30cd\u30eb\u304b\u3089\u306e\u554f\u3044\u5408\u308f\u305b\u5185\u5bb9\u3084\u5bfe\u5fdc\u5c65\u6b74\u3092CRM\u3068\u9023\u643a\u3055\u305b\u308b\u3053\u3068\u3067\u3001\u9867\u5ba2\u3068\u306e\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u5168\u4f53\u3092\u4e00\u5143\u7ba1\u7406\u3067\u304d\u307e\u3059\u3002\u30b5\u30dd\u30fc\u30c8\u62c5\u5f53\u8005\u306f\u3001\u904e\u53bb\u306e\u5c65\u6b74\u3092\u78ba\u8a8d\u3057\u306a\u304c\u3089\u8fc5\u901f\u304b\u3064\u7684\u78ba\u306a\u30b5\u30dd\u30fc\u30c8\u3092\u63d0\u4f9b\u3067\u304d\u3001FAQ\u30b7\u30b9\u30c6\u30e0\u3068\u306e\u9023\u643a\u3067\u81ea\u5df1\u89e3\u6c7a\u3092\u4fc3\u9032\u3057\u3001\u30b5\u30dd\u30fc\u30c8\u90e8\u9580\u306e\u8ca0\u62c5\u3092\u8efd\u6e1b\u3057\u307e\u3059\u3002\u9867\u5ba2\u306e\u58f0\u306e\u5206\u6790\u306f\u3001\u88fd\u54c1\u30fb\u30b5\u30fc\u30d3\u30b9\u306e\u6539\u5584\u306b\u3082\u7e4b\u304c\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<div class=\"wp-block-vk-blocks-spacer vk_spacer vk_spacer-type-margin-top vk_block-margin-sm--margin-top\"><div class=\"vk_block-margin-md--margin-top\"><\/div><\/div>\n\n\n\n<h4 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"3-1-4_%E4%BC%9A%E8%A8%88%E3%83%BB%E5%9F%BA%E5%B9%B9%E3%82%B7%E3%82%B9%E3%83%86%E3%83%A0%E9%80%A3%E6%90%BA\"><\/span>3-1-4. \u4f1a\u8a08\u30fb\u57fa\u5e79\u30b7\u30b9\u30c6\u30e0\u9023\u643a<span class=\"ez-toc-section-end\"><\/span><\/h4>\n\n\n\n<p>\u4f1a\u8a08\u30fb\u57fa\u5e79\u30b7\u30b9\u30c6\u30e0\u9023\u643a\u306f\u3001\u8ca1\u52d9\u72b6\u6cc1\u3084\u696d\u52d9\u5168\u4f53\u3092\u4fef\u77b0\u7684\u306b\u628a\u63e1\u3057\u3001\u7cbe\u5ea6\u306e\u9ad8\u3044\u7d4c\u55b6\u5224\u65ad\u3092\u652f\u63f4\u3057\u307e\u3059\u3002CRM\u306e\u8cfc\u8cb7\u30c7\u30fc\u30bf\u3084\u53d6\u5f15\u60c5\u5831\u3092\u4f1a\u8a08\u30b7\u30b9\u30c6\u30e0\u3068\u9023\u643a\u3055\u305b\u308b\u3053\u3068\u3067\u3001\u58f2\u4e0a\u5206\u6790\u3084\u53ce\u76ca\u7ba1\u7406\u3092\u52b9\u7387\u5316\u3002\u57fa\u5e79\u30b7\u30b9\u30c6\u30e0\u3068\u306e\u9023\u643a\u3067\u3001\u9867\u5ba2\u306e\u8cfc\u8cb7\u5c65\u6b74\u3068\u5728\u5eab\u72b6\u6cc1\u3092\u7167\u3089\u3057\u5408\u308f\u305b\u3001\u9069\u5207\u306a\u88fd\u54c1\u63d0\u6848\u3084\u6b20\u54c1\u9632\u6b62\u306b\u7e4b\u304c\u308a\u307e\u3059\u3002\u53d7\u6ce8\u60c5\u5831\u306e\u81ea\u52d5\u9023\u643a\u3001\u512a\u826f\u9867\u5ba2\u306e\u7279\u5b9a\u3001\u5728\u5eab\u9023\u643a\u306b\u3088\u308b\u7d0d\u671f\u56de\u7b54\u306e\u8fc5\u901f\u5316\u306a\u3069\u304c\u53ef\u80fd\u3067\u3059\u3002\u9650\u3089\u308c\u305f\u7d4c\u55b6\u8cc7\u6e90\u3092\u6709\u52b9\u6d3b\u7528\u3057\u3001\u6226\u7565\u7684\u306a\u7d4c\u55b6\u5224\u65ad\u3092\u652f\u63f4\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<div class=\"wp-block-vk-blocks-spacer vk_spacer vk_spacer-type-margin-top vk_block-margin-sm--margin-top\"><div class=\"vk_block-margin-md--margin-top\"><\/div><\/div>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"3-2_CRM%E9%80%A3%E6%90%BA%E3%81%AE%E6%96%B9%E5%BC%8F%EF%BC%9AAPI%E9%80%A3%E6%90%BA%E3%80%81%E3%83%87%E3%83%BC%E3%82%BF%E9%80%A3%E6%90%BA%E3%83%84%E3%83%BC%E3%83%AB%E3%80%81%E3%82%AB%E3%82%B9%E3%82%BF%E3%83%A0%E9%96%8B%E7%99%BA\"><\/span>3-2. CRM\u9023\u643a\u306e\u65b9\u5f0f\uff1aAPI\u9023\u643a\u3001\u30c7\u30fc\u30bf\u9023\u643a\u30c4\u30fc\u30eb\u3001\u30ab\u30b9\u30bf\u30e0\u958b\u767a<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>CRM\u3068\u4ed6\u306e\u30b7\u30b9\u30c6\u30e0\u3092\u9023\u643a\u3055\u305b\u308b\u4e3b\u306a\u65b9\u5f0f\u306f\u3001API\u9023\u643a\u3001\u30c7\u30fc\u30bf\u9023\u643a\u30c4\u30fc\u30eb\u3001\u30ab\u30b9\u30bf\u30e0\u958b\u767a\u3067\u3059\u3002API\u9023\u643a\u306f\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u6027\u304c\u9ad8\u304f\u6bd4\u8f03\u7684\u5bb9\u6613\u3067\u3059\u304c\u3001\u6280\u8853\u77e5\u8b58\u304c\u5fc5\u8981\u306a\u5834\u5408\u3082\u3002\u30c7\u30fc\u30bf\u9023\u643a\u30c4\u30fc\u30eb\u306f\u5bb9\u6613\u306b\u30c7\u30fc\u30bf\u62bd\u51fa\u30fb\u5909\u63db\u304c\u53ef\u80fd\u3067\u3059\u304c\u3001\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u6027\u306b\u52a3\u308b\u3053\u3068\u3082\u3002\u30ab\u30b9\u30bf\u30e0\u958b\u767a\u306f\u67d4\u8edf\u6027\u304c\u9ad8\u3044\u3067\u3059\u304c\u3001\u30b3\u30b9\u30c8\u3068\u6642\u9593\u304c\u304b\u304b\u308a\u307e\u3059\u3002\u81ea\u793e\u306eIT\u74b0\u5883\u3001\u4e88\u7b97\u3001\u9023\u643a\u306e\u76ee\u7684\u306b\u6700\u9069\u306a\u65b9\u5f0f\u3092\u9078\u629e\u3059\u308b\u3053\u3068\u304c\u91cd\u8981\u3067\u3059\u3002<\/p>\n\n\n\n<div class=\"wp-block-vk-blocks-spacer vk_spacer vk_spacer-type-margin-top vk_block-margin-sm--margin-top\"><div class=\"vk_block-margin-md--margin-top\"><\/div><\/div>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"3-3_%E8%87%AA%E7%A4%BE%E3%81%AE%E8%AA%B2%E9%A1%8C%E3%81%A8%E7%9B%AE%E6%A8%99%E3%81%AB%E5%90%88%E3%82%8F%E3%81%9B%E3%81%9F%E9%80%A3%E6%90%BA%E6%96%B9%E6%B3%95%E3%81%AE%E9%81%B8%E3%81%B3%E6%96%B9\"><\/span><a><\/a>3-3. \u81ea\u793e\u306e\u8ab2\u984c\u3068\u76ee\u6a19\u306b\u5408\u308f\u305b\u305f\u9023\u643a\u65b9\u6cd5\u306e\u9078\u3073\u65b9<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>CRM\u9023\u643a\u3092\u691c\u8a0e\u3059\u308b\u4e0a\u3067\u6700\u3082\u91cd\u8981\u306a\u30b9\u30c6\u30c3\u30d7\u306e\u4e00\u3064\u304c\u3001\u81ea\u793e\u306e\u5177\u4f53\u7684\u306a\u8ab2\u984c\u3068\u3001\u9023\u643a\u306b\u3088\u3063\u3066\u9054\u6210\u3057\u305f\u3044\u76ee\u6a19\u3092\u660e\u78ba\u306b\u3059\u308b\u3053\u3068\u3067\u3059\u3002\u95c7\u96f2\u306b\u6700\u65b0\u306e\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3092\u5c0e\u5165\u3059\u308b\u306e\u3067\u306f\u306a\u304f\u3001\u300c\u4f55\u306e\u305f\u3081\u306b\u9023\u643a\u3059\u308b\u306e\u304b\u300d\u300c\u9023\u643a\u306b\u3088\u3063\u3066\u3069\u306e\u3088\u3046\u306a\u72b6\u614b\u3092\u5b9f\u73fe\u3057\u305f\u3044\u306e\u304b\u300d\u3068\u3044\u3046\u76ee\u7684\u610f\u8b58\u3092\u6301\u3064\u3053\u3068\u304c\u3001\u9023\u643a\u65b9\u6cd5\u306e\u9078\u629e\u3092\u5de6\u53f3\u3059\u308b\u7f85\u91dd\u76e4\u3068\u306a\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u307e\u305a\u3001\u73fe\u72b6\u306e\u696d\u52d9\u30d7\u30ed\u30bb\u30b9\u306b\u304a\u3051\u308b\u8ab2\u984c\u3092\u6d17\u3044\u51fa\u3059\u3053\u3068\u304b\u3089\u59cb\u3081\u307e\u3057\u3087\u3046\u3002\u4f8b\u3048\u3070\u3001\u300c\u9867\u5ba2\u60c5\u5831\u304c\u8907\u6570\u306e\u30b7\u30b9\u30c6\u30e0\u306b\u5206\u6563\u3057\u3066\u304a\u308a\u3001\u90e8\u9580\u9593\u306e\u9023\u643a\u304c\u30b9\u30e0\u30fc\u30ba\u306b\u3044\u304b\u306a\u3044\u300d\u300c\u624b\u4f5c\u696d\u306b\u3088\u308b\u30c7\u30fc\u30bf\u5165\u529b\u304c\u591a\u304f\u3001\u4eba\u7684\u30df\u30b9\u304c\u767a\u751f\u3057\u3084\u3059\u3044\u300d\u300c\u9867\u5ba2\u5bfe\u5fdc\u306e\u5c65\u6b74\u304c\u8ffd\u8de1\u3067\u304d\u305a\u3001\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u5bfe\u5fdc\u304c\u96e3\u3057\u3044\u300d\u306a\u3069\u3001\u5177\u4f53\u7684\u306a\u554f\u984c\u70b9\u3092\u7279\u5b9a\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u6b21\u306b\u3001\u3053\u308c\u3089\u306e\u8ab2\u984c\u3092CRM\u9023\u643a\u306b\u3088\u3063\u3066\u3069\u306e\u3088\u3046\u306b\u89e3\u6c7a\u3057\u305f\u3044\u306e\u304b\u3001\u5177\u4f53\u7684\u306a\u76ee\u6a19\u3092\u8a2d\u5b9a\u3057\u307e\u3059\u3002\u300c\u9867\u5ba2\u60c5\u5831\u3092\u4e00\u5143\u5316\u3057\u3001\u5168\u793e\u3067\u5171\u6709\u3059\u308b\u3053\u3068\u3067\u3001\u9867\u5ba2\u5bfe\u5fdc\u6642\u9593\u3092\u3007\u3007%\u524a\u6e1b\u3059\u308b\u300d\u300c\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u90e8\u9580\u3068\u55b6\u696d\u90e8\u9580\u306e\u9023\u643a\u3092\u5f37\u5316\u3057\u3001\u898b\u8fbc\u307f\u9867\u5ba2\u306e\u6210\u7d04\u7387\u3092\u3007\u3007%\u5411\u4e0a\u3055\u305b\u308b\u300d\u300c\u9867\u5ba2\u306e\u8cfc\u8cb7\u5c65\u6b74\u3068\u554f\u3044\u5408\u308f\u305b\u5c65\u6b74\u3092\u7d71\u5408\u7684\u306b\u5206\u6790\u3057\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u3007\u3007%\u5411\u4e0a\u3055\u305b\u308b\u300d\u3068\u3044\u3063\u305f\u3001\u6570\u5024\u76ee\u6a19\u3092\u8a2d\u5b9a\u3059\u308b\u3053\u3068\u3082\u6709\u52b9\u3067\u3059\u3002<\/p>\n\n\n\n<div class=\"wp-block-vk-blocks-spacer vk_spacer vk_spacer-type-margin-top\"><div class=\"vk_block-margin-md--margin-top\"><\/div><\/div>\n\n\n\n<p>\u305d\u3057\u3066\u3001\u6d17\u3044\u51fa\u3057\u305f\u8ab2\u984c\u3068\u8a2d\u5b9a\u3057\u305f\u76ee\u6a19\u3092\u8e0f\u307e\u3048\u3001\u6700\u9069\u306a\u9023\u643a\u65b9\u6cd5\u3092\u691c\u8a0e\u3057\u307e\u3059\u3002API\u9023\u643a\u306f\u3001\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u306b\u8fd1\u3044\u30c7\u30fc\u30bf\u9023\u643a\u304c\u53ef\u80fd\u3067\u3042\u308a\u3001\u591a\u304f\u306e\u30af\u30e9\u30a6\u30c9\u30b5\u30fc\u30d3\u30b9\u3067\u5229\u7528\u3067\u304d\u307e\u3059\u304c\u3001\u6280\u8853\u7684\u306a\u77e5\u8b58\u304c\u5fc5\u8981\u3068\u306a\u308b\u5834\u5408\u304c\u3042\u308a\u307e\u3059\u3002\u30c7\u30fc\u30bf\u9023\u643a\u30c4\u30fc\u30eb\u306f\u3001\u6bd4\u8f03\u7684\u5bb9\u6613\u306b\u30c7\u30fc\u30bf\u306e\u62bd\u51fa\u30fb\u5909\u63db\u30fb\u66f8\u304d\u51fa\u3057\u304c\u53ef\u80fd\u3067\u3059\u304c\u3001\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u6027\u306b\u306f\u52a3\u308b\u5834\u5408\u304c\u3042\u308a\u307e\u3059\u3002\u30ab\u30b9\u30bf\u30e0\u958b\u767a\u306f\u3001\u81ea\u793e\u306e\u7279\u6b8a\u306a\u8981\u4ef6\u306b\u5408\u308f\u305b\u3066\u67d4\u8edf\u306a\u9023\u643a\u3092\u69cb\u7bc9\u3067\u304d\u307e\u3059\u304c\u3001\u30b3\u30b9\u30c8\u3068\u6642\u9593\u304c\u304b\u304b\u308b\u50be\u5411\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u81ea\u793e\u306eIT\u30ea\u30c6\u30e9\u30b7\u30fc\u3001\u4e88\u7b97\u3001\u305d\u3057\u3066\u9023\u643a\u306e\u5fc5\u8981\u6027\uff08\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u6027\u3001\u30c7\u30fc\u30bf\u91cf\u3001\u8907\u96d1\u6027\u306a\u3069\uff09\u3092\u7dcf\u5408\u7684\u306b\u8003\u616e\u3057\u3001\u6700\u9069\u306a\u9023\u643a\u65b9\u5f0f\u3092\u9078\u629e\u3059\u308b\u3053\u3068\u304c\u3001CRM\u9023\u643a\u3092\u6210\u529f\u306b\u5c0e\u304f\u305f\u3081\u306e\u91cd\u8981\u306a\u30dd\u30a4\u30f3\u30c8\u3068\u306a\u308a\u307e\u3059\u3002\u5fc5\u8981\u3067\u3042\u308c\u3070\u3001\u5916\u90e8\u306e\u5c02\u9580\u5bb6\u3084\u30b3\u30f3\u30b5\u30eb\u30bf\u30f3\u30c8\u306b\u76f8\u8ac7\u3059\u308b\u3053\u3068\u3082\u6709\u52b9\u306a\u624b\u6bb5\u3067\u3059\u3002<\/p>\n\n\n\n<div class=\"wp-block-vk-blocks-spacer vk_spacer vk_spacer-type-margin-top vk_block-margin-sm--margin-top\"><div class=\"vk_block-margin-md--margin-top\"><\/div><\/div>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"4%EF%BC%8E%E3%81%8A%E3%81%99%E3%81%99%E3%82%81%E3%81%AECRM%E3%81%A8%E9%80%A3%E6%90%BA%E3%81%AE%E5%88%A9%E7%94%A8%E4%BA%8B%E4%BE%8B%E3%81%AB%E3%81%A4%E3%81%84%E3%81%A6%E3%81%AE%E3%81%94%E7%B4%B9%E4%BB%8B\"><\/span><a><\/a>4\uff0e\u304a\u3059\u3059\u3081\u306eCRM\u3068\u9023\u643a\u306e\u5229\u7528\u4e8b\u4f8b\u306b\u3064\u3044\u3066\u306e\u3054\u7d39\u4ecb<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>\u5f0a\u793e\u3067\u904e\u53bb\u306b\u958b\u767a\u3057\u305fCRM\u306b\u3064\u3044\u3066\u304a\u8a71\u3057\u3055\u305b\u3066\u9802\u304d\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u5f0a\u793e\u3067\u306f\u4e2d\u5c0f\u4f01\u696d\u306eDX\u5316\u306bZoho\u3068\u3044\u3046\u30c4\u30fc\u30eb\u306e\u6d3b\u7528\u3092\u304a\u52e7\u3081\u3057\u3066\u304a\u308a\u307e\u3059\u3002Zoho\u306f\u5b89\u4fa1\u3067\u591a\u304f\u306e\u30a2\u30d7\u30ea\u30b1\u30fc\u30b7\u30e7\u30f3\u3092\u6709\u3057\u3066\u3044\u308b\u3068\u3044\u3046\u5f37\u307f\u304c\u3042\u308a\u3001\u30ce\u30fc\u30b3\u30fc\u30c9\u30fb\u30ed\u30fc\u30b3\u30fc\u30c9\u3067\u69cb\u7bc9\u3001\u6539\u4fee\u51fa\u6765\u307e\u3059\u3002<\/p>\n\n\n\n<p>\uff13\u3067\u6319\u3052\u305f\u3088\u3046\u306a\u9023\u643a\u5148\u3067\u3042\u308bMA\uff08\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u30aa\u30fc\u30c8\u30e1\u30fc\u30b7\u30e7\u30f3\uff09\u3001SFA\u3001\u4f1a\u8a08\u30c4\u30fc\u30eb\u306a\u3069\u3092\u6709\u3057\u3066\u304a\u308a\u3001\u3053\u308c\u3089\u3092\u4e00\u5143\u7ba1\u7406\u3059\u308b\u306e\u306b\u3082\u9069\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u4e2d\u3067\u3082ZohoCRM\u306fZoho\u5185\u3067\u306e\u30b5\u30fc\u30d3\u30b9\u9023\u643a\u306f\u3082\u3061\u308d\u3093\u306e\u3053\u3068\u3001\u5916\u90e8\u306e\u30c4\u30fc\u30eb\u3068\u306e\u9023\u643a\u306b\u304a\u3044\u3066\u3082\u512a\u79c0\u306a\u30cf\u30d6\uff08\u9023\u643a\u306e\u4e2d\u7d99\u70b9\uff09\u306e\u5f79\u5272\u3092\u62c5\u3063\u3066\u304f\u308c\u307e\u3059\u3002<\/p>\n\n\n\n<div class=\"wp-block-vk-blocks-spacer vk_spacer vk_spacer-type-margin-top vk_block-margin-sm--margin-top\"><div class=\"vk_block-margin-md--margin-top\"><\/div><\/div>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"4-1%EF%BC%8EZoho_CRM%E3%81%AE%E9%80%A3%E6%90%BA%E4%BA%8B%E4%BE%8B%E3%81%AB%E3%81%A4%E3%81%84%E3%81%A6\"><\/span><a><\/a>4-1\uff0eZoho CRM\u306e\u9023\u643a\u4e8b\u4f8b\u306b\u3064\u3044\u3066<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>\u5f0a\u793e\u306e\u904e\u53bb\u69cb\u7bc9\u3057\u305f\u4e8b\u4f8b\u3067\u306f\u3001<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u540d\u523a\u7ba1\u7406\u30c4\u30fc\u30eb\u3068\u9023\u643a\u3057\u3066\u3001\u55b6\u696d\u304c\u96c6\u3081\u305f\u898b\u8fbc\u307f\u9867\u5ba2\u306e\u60c5\u5831\u3092CRM\u306b\u84c4\u7a4d<\/li>\n\n\n\n<li>CTI\u30b7\u30b9\u30c6\u30e0\u3068\u9023\u643a\u3057\u3066\u3001\u96fb\u8a71\u306e\u7740\u4fe1\u60c5\u5831\u3084\u901a\u8a71\u306e\u969b\u306e\u5165\u529b\u60c5\u5831\u3092CRM\u306b\u53ce\u96c6<\/li>\n\n\n\n<li>kintone\u306e\u69d8\u306a\u5225\u306e\u696d\u52d9\u30a2\u30d7\u30ea\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3068\u9023\u643a\u3057\u3001\u73fe\u5728\u5229\u7528\u4e2d\u306e\u30a2\u30d7\u30ea\u306f\u305d\u306e\u307e\u307e\u306b\u3001ZohoCRM\u5074\u3067\u5229\u7528\u53ef\u80fd\u306aMA\u306a\u3069\u306e\u30c4\u30fc\u30eb\u3092\u5229\u7528<\/li>\n\n\n\n<li>\u696d\u7a2e\u306b\u7279\u5316\u3057\u305f\u57fa\u5e79\u30b7\u30b9\u30c6\u30e0\u3068\u9023\u643a\u3057\u3001\u55b6\u696d\u4e2d\u307e\u3067\u306e\u7ba1\u7406\u3092Zoho CRM\u3067\u884c\u3044\u3001\u53d7\u6ce8\u306e\u5bfe\u8c61\u8005\u306e\u60c5\u5831\u3092\u57fa\u5e79\u30b7\u30b9\u30c6\u30e0\u306b\u5171\u6709\u3001\u5951\u7d04\u66f4\u65b0\u306a\u3069\u306e\u30a2\u30af\u30b7\u30e7\u30f3\u304c\u5fc5\u8981\u306a\u30bf\u30a4\u30df\u30f3\u30b0\u3092CRM\u3067\u5f15\u304d\u7d9a\u304d\u7ba1\u7406<\/li>\n<\/ul>\n\n\n\n<p><br>\u306a\u3069\u3001\u591a\u5c90\u306b\u308f\u305f\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u8cb4\u793e\u3067\u73fe\u5728\u3054\u5229\u7528\u4e2d\u306e\u30c4\u30fc\u30eb\u304b\u3089\u306e\u4e57\u308a\u63db\u3048\u306f\u3082\u3061\u308d\u3093\u3001\u305d\u306e\u307e\u307e\u5229\u7528\u3057\u305f\u3044\u3001\u3068\u3044\u3046\u5834\u5408\u306b\u3082CRM\u306e\u9023\u643a\u6a5f\u80fd\u3092\u4f7f\u3046\u3053\u3068\u3067\u5b9f\u73fe\u53ef\u80fd\u3067\u3059\u3002<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity vk_block-margin-sm--margin-top\"\/>\n\n\n\n<p class=\"vk_block-margin-sm--margin-top has-medium-font-size\" style=\"font-style:normal;font-weight:700\">\u30b3\u30f3\u30b5\u30eb\u30c6\u30a3\u30f3\u30b0\u6210\u529f\u4e8b\u4f8b<\/p>\n\n\n\n<p>\u30b7\u30b9\u30c6\u30e0\u9023\u643a\u306e<strong>\u30b3\u30f3\u30b5\u30eb\u30c6\u30a3\u30f3\u30b0\u6210\u529f\u4e8b\u4f8b<\/strong>\u3092\u3044\u304f\u3064\u304b\u3054\u7d39\u4ecb\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u4e8b\u4f8b\u2460\uff1a<a href=\"https:\/\/dx.funaisoken.co.jp\/zoho\/success\/seizougyo-t\/\"><span style=\"text-decoration: underline;\"><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-vivid-cyan-blue-color\">Zoho CRM\u3078\u306e\u30b7\u30b9\u30c6\u30e0\u79fb\u884c\u3067\u5e74\u95931000\u4e07\u5186\u30b3\u30b9\u30c8\u30c0\u30a6\u30f3\u3057\u305f\u4e8b\u4f8b<\/mark><\/span><\/a><br><\/li>\n\n\n\n<li>\u4e8b\u4f8b\u2461\uff1a<a href=\"https:\/\/dx.funaisoken.co.jp\/zoho\/success\/one-design-a\/\"><span style=\"text-decoration: underline;\"><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-vivid-cyan-blue-color\">Zoho\u30923\u304b\u6708\u3067\u5c0e\u5165\u3057\u3066\u4e00\u4eba\u3042\u305f\u308a\u5e73\u57471\u6642\u9593\uff0f\u65e5\u306e\u696d\u52d9\u6642\u9593\u3092\u524a\u6e1b\u3057\u305f\u4e8b\u4f8b<\/mark><\/span><\/a><\/li>\n\n\n\n<li>\u4e8b\u4f8b\u2462\uff1a<a href=\"https:\/\/dx.funaisoken.co.jp\/zoho\/success\/zoho-one-seizougyo-k\/\"><span style=\"text-decoration: underline;\"><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-vivid-cyan-blue-color\">\u65e2\u5b58\u30b7\u30b9\u30c6\u30e0\u3092Zoho One\u306b\u7d71\u5408\u3057\u3066\u8907\u6570\u306e\u90e8\u9580\u3067\u751f\u7523\u6027\u304c\u5411\u4e0a\u3057\u305f\u4e8b\u4f8b<\/mark><\/span><\/a><\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity vk_block-margin-sm--margin-bottom\"\/>\n\n\n\n<p><br>\u203b\u30b7\u30b9\u30c6\u30e0\u9023\u643a\u53ef\u80fd\u304b\u3069\u3046\u304b\u306f\u5229\u7528\u3057\u3066\u3044\u308b\u30c4\u30fc\u30eb\u5074\u306e\u6a5f\u80fd\u306b\u3082\u3088\u308a\u307e\u3059\u306e\u3067\u3001\u3054\u76f8\u8ac7\u304f\u3060\u3055\u3044\u3002<\/p>\n\n\n\n<div class=\"wp-block-vk-blocks-spacer vk_spacer vk_spacer-type-margin-top vk_block-margin-sm--margin-top\"><div class=\"vk_block-margin-md--margin-top\"><\/div><\/div>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"4-2%EF%BC%8EMA%E3%82%84%E3%81%9D%E3%81%AE%E4%BB%96%E6%A9%9F%E8%83%BD%E3%81%A8%E3%81%AE%E9%80%A3%E6%90%BA\"><\/span><a><\/a>4-2\uff0eMA\u3084\u305d\u306e\u4ed6\u6a5f\u80fd\u3068\u306e\u9023\u643a<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>Zoho\u306b\u306fZoho SalesIQ\u3001Zoho Campaigns\u3068\u3044\u3046\u30a2\u30d7\u30ea\u30b1\u30fc\u30b7\u30e7\u30f3\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<p>SalesIQ\u3067\u306f\u81ea\u793e\u306eWeb\u30b5\u30a4\u30c8\u8a2a\u554f\u5c65\u6b74\u3092\u53d6\u5f97\u3059\u308b\u6a5f\u80fd\u3084\u30b5\u30a4\u30c8\u306b\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u3092\u5b9f\u88c5\u3059\u308b\u6a5f\u80fd\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<p>Campaigns\u306f\u30b9\u30c6\u30c3\u30d7\u30e1\u30fc\u30eb\u306a\u3069\u306e\u30e1\u30fc\u30eb\u30de\u30ac\u30b8\u30f3\u306e\u914d\u4fe1\u6a5f\u80fd\u3067\u3059\u3002<\/p>\n\n\n\n<p><br>ZohoCRM\u3068\u9023\u643a\u3059\u308b\u3053\u3068\u3067\u3001\u898b\u8fbc\u307f\u5ba2\u3084\u9867\u5ba2\u306e\u30e1\u30fc\u30eb\u30a2\u30c9\u30ec\u30b9\u306b\u30e1\u30fc\u30eb\u30de\u30ac\u30b8\u30f3\u3092\u914d\u4fe1\u3059\u308b\u306e\u306f\u3082\u3061\u308d\u3093\u3001\u914d\u4fe1\u5f8c\u306e\u30e1\u30fc\u30eb\u958b\u5c01\u3084URL\u306e\u30af\u30ea\u30c3\u30af\u5c65\u6b74\u3001\u305d\u306e\u5f8c\u306eWeb\u30b5\u30a4\u30c8\u306e\u56de\u904a\u72b6\u6cc1\u307e\u3067\u3092CRM\u4e0a\u3067\u7ba1\u7406\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u307e\u305f\u3001\u30ab\u30ec\u30f3\u30c0\u30fc\u3092\u4f7f\u3063\u305f\u4e88\u7d04\u7ba1\u7406\u6a5f\u80fd\uff08Zoho Bookings\uff09\u3084\u3001\u30a2\u30f3\u30b1\u30fc\u30c8\u306e\u4f5c\u6210\uff08Zoho Survey\uff09\u3082\u6709\u3057\u3066\u304a\u308a\u3001\u9762\u8ac7\u306e\u4e88\u7d04\u3084\u3001\u305d\u306e\u30a2\u30f3\u30b1\u30fc\u30c8\u306a\u3069\u3092\u53d6\u5f97\u3057\u305f\u5185\u5bb9\u3092CRM\u4e0a\u306b\u3082\u53cd\u6620\u3059\u308b\u3053\u3068\u304c\u51fa\u6765\u307e\u3059\u3002<\/p>\n\n\n\n<div class=\"wp-block-vk-blocks-spacer vk_spacer vk_spacer-type-margin-top\"><div class=\"vk_block-margin-md--margin-top\"><\/div><\/div>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"4-3%EF%BC%8E%E3%81%9D%E3%81%AE%E4%BB%96%E3%81%AEZoho_CRM%E9%80%A3%E6%90%BA%E6%A9%9F%E8%83%BD%E3%81%AB%E3%81%A4%E3%81%84%E3%81%A6\"><\/span><strong>4-3<\/strong><strong>\uff0e\u305d\u306e\u4ed6\u306eZoho CRM\u9023\u643a\u6a5f\u80fd\u306b\u3064\u3044\u3066<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>\u5f0a\u793e\u306e\u69cb\u7bc9\u3057\u305f\u62e1\u5f35\u6a5f\u80fd\u3092\u5229\u7528\u3059\u308c\u3070\u3001LINE\u516c\u5f0f\u30a2\u30ab\u30a6\u30f3\u30c8\u3084SMS\u914d\u4fe1\u3082\u9023\u643a\u304c\u53ef\u80fd\u3067\u3001CRM\u4e0a\u3067\u914d\u4fe1\u72b6\u6cc1\u3084\u304a\u5ba2\u69d8\u306e\u30ec\u30b9\u30dd\u30f3\u30b9\u306a\u3069\u3092\u78ba\u8a8d\u3059\u308b\u3053\u3068\u304c\u51fa\u6765\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u4e0a\u8a18\u306e\u30e1\u30fc\u30eb\u30de\u30ac\u30b8\u30f3\u6a5f\u80fd\uff08Zoho Campaigns\uff09\u3084\u30b5\u30a4\u30c8\u30a2\u30af\u30bb\u30b9\u7ba1\u7406\u6a5f\u80fd\uff08Zoho SalesIQ\uff09\u3068\u306e\u9023\u643a\u6a5f\u80fd\u3092\u7d44\u307f\u5408\u308f\u305b\u308b\u3053\u3068\u3067\u3001Zoho CRM\u4e0a\u306b\u9867\u5ba2\u306eWeb\u4e0a\u306e\u5c0e\u7dda\u3001\u30ea\u30a2\u30af\u30b7\u30e7\u30f3\u306a\u3069\u306e\u60c5\u5831\u304c\u96c6\u7d04\u3055\u308c\u308b\u305f\u3081\u3001\u8cfc\u5165\u78ba\u5ea6\u306e\u9ad8\u3044\u304a\u5ba2\u69d8\u3084\u30d5\u30a9\u30ed\u30fc\u306e\u5fc5\u8981\u306a\u304a\u5ba2\u69d8\u3092\u9069\u5207\u306b\u628a\u63e1\u3059\u308b\u3053\u3068\u304c\u51fa\u6765\u307e\u3059\u3002<\/p>\n\n\n\n<div class=\"wp-block-vk-blocks-spacer vk_spacer vk_spacer-type-margin-top vk_block-margin-sm--margin-top\"><div class=\"vk_block-margin-md--margin-top\"><\/div><\/div>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"5_%E3%81%BE%E3%81%A8%E3%82%81%EF%BC%9ACRM%E9%80%A3%E6%90%BA%E3%81%A7%E4%B8%AD%E5%B0%8F%E4%BC%81%E6%A5%AD%E3%81%AE%E6%88%90%E9%95%B7%E3%82%92%E5%8A%A0%E9%80%9F%E5%8C%96%E3%81%95%E3%81%9B%E3%82%8B%E6%9C%AA%E6%9D%A5%E3%81%B8\"><\/span><a><\/a>5. \u307e\u3068\u3081\uff1aCRM\u9023\u643a\u3067\u4e2d\u5c0f\u4f01\u696d\u306e\u6210\u9577\u3092\u52a0\u901f\u5316\u3055\u305b\u308b\u672a\u6765\u3078<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>\u300c\u672c\u8a18\u4e8b\u3067\u306f\u3001\u4e2d\u5c0f\u4f01\u696d\u306e\u7686\u69d8\u304c\u3001\u5909\u5316\u306e\u6fc0\u3057\u3044\u73fe\u4ee3\u306e\u30d3\u30b8\u30cd\u30b9\u74b0\u5883\u3092\u751f\u304d\u629c\u304d\u3001\u66f4\u306a\u308b\u6210\u9577\u3092\u5b9f\u73fe\u3059\u308b\u305f\u3081\u306e\u91cd\u8981\u306a\u6226\u7565\u3068\u3057\u3066\u3001CRM\u9023\u643a\u306e\u53ef\u80fd\u6027\u3068\u305d\u306e\u5177\u4f53\u7684\u306a\u65b9\u6cd5\u306b\u3064\u3044\u3066\u8a73\u3057\u304f\u89e3\u8aac\u3057\u3066\u304d\u307e\u3057\u305f\u3002\u30c7\u30fc\u30bf\u306e\u4e00\u5143\u5316\u306b\u3088\u308b\u696d\u52d9\u52b9\u7387\u5316\u3001\u9867\u5ba2\u7406\u89e3\u306e\u6df1\u5316\u306b\u3088\u308b\u58f2\u4e0a\u5411\u4e0a\u3001\u305d\u3057\u3066\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u9867\u5ba2\u4f53\u9a13\u306e\u63d0\u4f9b\u306b\u3088\u308b\u9867\u5ba2\u6e80\u8db3\u5ea6\u5411\u4e0a\u3001\u3053\u308c\u3089\u306f\u6c7a\u3057\u3066\u5927\u4f01\u696d\u3060\u3051\u306e\u7279\u6a29\u3067\u306f\u3042\u308a\u307e\u305b\u3093\u3002<\/p>\n\n\n\n<div class=\"wp-block-vk-blocks-spacer vk_spacer vk_spacer-type-margin-top\"><div class=\"vk_block-margin-md--margin-top\"><\/div><\/div>\n\n\n\n<p>\u4e2d\u5c0f\u4f01\u696d\u3060\u304b\u3089\u3053\u305d\u3001\u9650\u3089\u308c\u305f\u7d4c\u55b6\u8cc7\u6e90\u3092\u6700\u5927\u9650\u306b\u6d3b\u7528\u3057\u3001\u9867\u5ba2\u3068\u306e\u7e4b\u304c\u308a\u3092\u3088\u308a\u5f37\u56fa\u306a\u3082\u306e\u306b\u3059\u308b\u305f\u3081\u306b\u3001CRM\u9023\u643a\u306f\u5f37\u529b\u306a\u6b66\u5668\u3068\u306a\u308a\u5f97\u307e\u3059\u3002\u91cd\u8981\u306a\u306e\u306f\u3001\u81ea\u793e\u306e\u8ab2\u984c\u3068\u76ee\u6a19\u3092\u660e\u78ba\u306b\u3057\u3001\u305d\u308c\u306b\u6700\u9069\u306a\u9023\u643a\u65b9\u6cd5\u3092\u9078\u629e\u3059\u308b\u3053\u3068\u3002\u305d\u3057\u3066\u3001\u5c0e\u5165\u5f8c\u3082\u7d99\u7d9a\u7684\u306b\u904b\u7528\u3068\u52b9\u679c\u6e2c\u5b9a\u3092\u884c\u3044\u3001\u6539\u5584\u3092\u91cd\u306d\u3066\u3044\u304f\u3053\u3068\u3067\u3059\u3002<\/p>\n\n\n\n<div class=\"wp-block-vk-blocks-spacer vk_spacer vk_spacer-type-margin-top\"><div 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